Frequently Asked Questions

Visit our Apply for Housing page for instructions on applying for each community. 

Housing at Pontchartrain Hall is on a first-come, first-serve basis. There is no deadline, but it is recommended that you submit your application as soon as possible. Applications cancelled after July 1 will incur an additional late cancellation fee of $50. 

Fall 2019 Move In Dates:

New Student Move-in is Saturday, August 10th beginning at 9:00 am

Returning move-in is Sunday August 11th beginning at 9:00 am

Please email your request to cancel your application via your UNO email account to studenthousing@uno.edu. We encourage you to include your name, student number and application term you wish to cancel. 

Financial Aid will not pay for your application security deposit. The application fee and security deposit are out of pocket expenses. As a incentive, security deposits for the Fall 2019 term have been waived. Financial Aid may be used towards the cost of your housing and meal plan; please note: tuition costs are paid from your Financial Aid awards first, the remainder may be applied to your housing and meal costs. Students are encouraged to complete the Title IV Authorization Form on the Bursar's Office website to authorize payments via Financial Aid. 

Housing rates include the following: 

Room Rent
Internet Service (both wired and wifi)
Use of Laundry Facilities
All unities: electricity, water, trash removal from designated trash pick up areas
Community Kitchens
Community lounge and activity spaces
Enhanced programming conducted by Resident Assistants
Safety and Security Measures
Routine Maintenance
Residential Parking Decal

We have three different types of housing agreements.

1. The semester-only agreement obligates you to move in at the beginning of a semester and move out at the end of the semester. This agreement is billed in one installment prior to move in.
2. Our next type of housing agreement is an academic year agreement. With the academic year agreement, you would move into the hall in August and move out in May. You would not be required to vacate the hall over the holidays. You may even come and go as you please over any holiday break. This agreement is billed in installments at the beginning of the Fall and Spring semesters.
3. The third type of housing agreement is a full-year agreement confirming your housing for a full calendar year and is billed in installments at the beginning of the Fall, Spring and Summer semesters. You are not required to vacate the hall during this full year agreement term, however you may be required to move rooms due to summer camps and facilities projects. 

Students who have an academic year or semester-only lease may incur an additional $250 holdover fee if staying past their assigned checkout date at the end of their housing term. 

Students are assigned with roommates of the same biologically assigned gender disclosed on their university application in their suite. Students may choose to opt in to "Gender Inclusive Housing" in which is discussed in the question below. Each floor is coed, but each suite is gender specific. Bathroom facilities are provided in each suite.

You may choose your roommate. Simply list their name(s) on your application. Also, please be sure to complete the supplemental questions on the application about living preferences so that we can better place you in the event we need to assign a roommate.

Essentials include:

• Bed sheets
  Twin extra-long sized bedding. No bed linens, blankets, or pillows are provided.
• Blanket
• Pillow
• Electrical outlet converters/adapters
  For both voltage and size conversion
• Alarm clock
• Towel
• Toiletries
  For a complete list of recommended items to bring, visit our Packing List Page. 

Students should bring enough of these basic necessities to last until they can get to a local retail store (toiletries are readily available at the Walgreen's Pharmacy adjacent to campus on Elysian Fields Avenue and Robert E. Lee Boulevard -- see map).

Your Resident Assistant will assist you and your roommate(s) in a mediation session and it is expected of each resident to respect the community living aspect of Pontchartrain Hall. If mediation is not successful, then a re-assignment may be considered. Your Area Coordinator will review your request for re-assignment after the mediation session is completed. 

Yes, housing is available for both Honors students and students pursing a graduate degree. 

Pontchartrain Hall North is home to our Honors community. Graduate students may reside in either Pontchartrain Hall or Lafitte Village. 

You will find out your room assignment in July for the Fall semester and in December for the Spring semester. Summer semester room assignments are sent our in early May. All room assignment information is sent to your University of New Orleans email account. 

Gender Inclusive Housing suites in Pontchartrain Hall are designed to provide a comfortable housing option for students whose needs are not met by traditional housing options. Students must opt into gender inclusive housing in order to participate or be assigned to a gender inclusive suite. Assignments may include a 2 bedroom unit with a shared bath or a 4 bedroom unit with two shared baths. Suite assignment is based on space availability. The university and staff do not condone the use of this housing option for romantic couples. Students considering gender inclusive housing are encouraged to discuss the program with their family/ guardians prior to selecting the option. Students are not released from housing agreements due to changes in housing preferences. 

Yes, you may change rooms, however; room change requests are not taken until 2 weeks after the start of each semester and are not guaranteed. Room change requests must be submitted via email to studenthousing@uno.edu.

Our physical address is:

UNO Office of Residential Life, Pontchartrain Hall, 2000 Lakeshore Drive, New Orleans, LA 70148. 

Regular mail is not delivered to Pontchartrain Hall. All residents must apply for a postal box at our Campus Mail services. Spring 2019 rental rates for post office boxes are: $20 for 3 months, $30 for 6 months, $40 for 9 months and $50 for 12 months. Check with the Campus Mail Center in the University Center for additional information and to register for your post office box. 

All entry access points to Pontchartrain Halls are card access only. Front desks are staffed 24 hours to provide additional support and screening of guest access to the halls. Students IDs are programmed to provide entry to their suite and individual keys are used to access their bedrooms. Students are encouraged to keep their doors locked at all times as a safety precaution. University of New Orleans Police frequently patrol the exterior of Pontchartrain Halls and Resident Assistants conduct regular inspections of the halls. Security cameras are featured in all parking lots, common areas and elevators. 

Residents may have guests visit during the approved visitation hours of 12:00 PM (noon) to Midnight on Sunday through Thursday.  Guests must be over 16 years of age; guests under 18 years of age must comply with the “Minor as a Guest Policy” and have approved guest form signed by a parent/ guardian in order to visit Pontchartrain Halls.  Guests are allowed 24 hours on Friday and Saturday through Sunday at midnight; guests may stay no more than 3 nights per month.  All guests must register with the Pontchartrain Halls Front Desk and be escorted by and remain in the presence of resident host during the length of their visit.  All guests are required to leave a state-issued identification such as a driver’s license, state ID, passport or military ID and the resident must leave their UNO ID with the Pontchartrain Halls Front Desk during the length of the visit. Violation of the Visitation Policy will result in disciplinary action up to and including possible removal from Pontchartrain Halls. Guest parking is available for registered quests in the HPC Lot. Guests will be issued a guest parking pass at the Pontchartrain Halls front desk and will be required to submit license plate and driver’s license information. Residents are responsible for the actions of their guests.

 

First year students who live more than 40 road miles from campus are required to reside on campus in either Privateer Place or Pontchartrain Hall for their first year. Review the full policy at http://new.uno.edu/housing/residency-requirement

Pontchartrain Hall does feature accessible rooms with roll in showers and additional handles around bathroom features for students needing wheelchair accommodations. Students are encouraged to coordinate needed requests for disability accommodations with the Office of Disability Services. Additional information about emotional support animal and service animal policies are available thru Office of Disability Services. 

Yes to both! Microwaves can be no larger than 1000 watts and refrigerators must be less than 5 cubic feet in order to be allowed in the halls. 

Pets are not allowed in Pontchartrain Halls or Lafitte Village. Students requesting approved emotional support animals due to a documented medical need must follow the Office of Disability Services protocol for registration and approval prior to bringing their animal to campus. 

Residential students are required to register their vehicles with the Office of Residential Life EACH semester they live in Pontchartrain Hall. Students who fail to register their vehicle or who fail to post their decal will receive parking tickets for parking in residential areas. 

All bicycles must be registered with the Office of Residential Life. The decal must be placed in a visible location on the bike. Staff conduct regular audits of the Residential Life bicycle racks and remove unauthorized bikes to allow for proper bike storage of resident's bikes. Residents are encouraged to purchase a bike lock. Approved storage for your bike in the bike racks located outside your hall. 

All residents on Pontchartrain Hall are required to have a residential meal plan. Meal plan options are available at Dining Services.

The Office of Residential Life hires for a variety of student positions semesterly including: Resident Assistants, Office Assistants and Desk Assistants. Visit our Resident Assistant page for more details. 

Students are encouraged to purchase renters insurance for their personal property. The University of New Orleans and the Office of Residential Life is not responsible for potential damage to students' personal property. Multiple insurance providers offer low cost renter's insurance; students are also encouraged to speak with their parents/ guardians as some homeowners policies may cover residence hall rooms.

ResNet is a free high-speed network service available to the residential community of UNO’s main campus. ResNet uses dedicated Ethernet wiring and WiFi connectivity to provide each resident an individual connection to the University network and internet. You can use many devices to connect to the resnet secure network, by simply using our instructions to configure your device’s network settings and entering your UNO student credentials, for gaining ResNet access. For more information about getting your computer and mobile devices to connect to ResNet, please visit our website at uno.edu/it/resnet.

Online Gaming & Streaming Devices (MAC Authentication)

For residents that would like to use their video gaming devices for online gaming and/or streaming devices (i.e. Roku, Amazon FireStick, etc..) for viewing online content, you can request to have your devices configured to use the ResNet network. To do so, you must have the MAC address of your device(s) authenticated. This can be done by contacting the UNO IT Help Desk to make the request. Make sure to provide the IT Help Desk Consultant with the following information:

· The Name of your gaming/streaming device (i.e. Xbox, PS4, Amazon FireStick, etc...)

· Is the request for using a wifi or wired (i.e. Ethernet) connection?

· The MAC address of your gaming and/or streaming device. This information can be easily found by googling “MAC Address for my “(‘insert your device name here’)”

· Your Room Location (ie. PHN 128A)

· Contact Number (i.e. cell phone number)

A ticket will be created for your request and you will be contacted, via your UNO email, when the request is initiated and completed. To inquire about the status of your request, contact the IT Help Desk and reference your ticket number. Please note that completion time will vary based on the volume of requests submitted to the Help Desk. Once the request is completed, you will also be provided instructions on how to setup your gaming/streaming device for accessing the ResNet network. If you find yourself having issues with the setup process, after the MAC address has been authenticated, please contact the IT Help Desk for assistance. If over-the-phone assistance by a Help Desk consultant is unsuccessful, please ask to schedule an in-person appointment to troubleshoot the issue on-site. Make sure to correspond your time of availability with the availability of a ResNet technician’s availability. Please note that you must be present at the time, and remain present, at the time of the on-site visit of the ResNet technician.

To contact the IT Help Desk, please call us at (504) 280-HELP. Our hours of operation are Monday – Friday 8:00am – 4:30pm.