Maintenance Request

Lafitte Village & Pontchartrain Hall Residents

Residents who are experiencing maintenance issues in their room or suite must request a maintenance order.

All Maintenance Request should be completed online and will take between 24-48 hours to address. All Maintenance Requests are handled during the business hours of Monday through Friday (8:00 am - 4:30 pm).

Online Maintenance Request

To complete the online maintenance request form, please have your UNO username (without @uno.edu) and password. Your general information will appear in the form, but you may make any necessary changes. Please include a phone number you may be reached at for further questions, type of maintenance request and a description to better describe your issue.

Complete the Online Maintenance Request

Problems Connecting to the Wifi/ ResNet in your Residence Hall?

ResNet is a free high-speed network service available to the residential community of UNO’s main campus. ResNet uses dedicated Ethernet wiring and WiFi connectivity to provide each resident an individual connection to the University network and internet. You can use many devices to connect to the resnet secure network, by simply using our instructions to configure your device’s network settings and entering your UNO student credentials, for gaining ResNet access.

Use the link below to complete registration for your devices to access ResNet within Pontchartrain Halls. The form is specifically for residents that would like to have a gaming and/or streaming device connect to the ResNet network for use. By completing the form before you arrive to your room, your devices will ready to connect with a few simple instructions.

To complete the form, you will need to provide:

The MAC address for your gaming and/or streaming devices
Your UNO email address.
Your residence hall assignment (Building, Room Number, & Room Letter Assignment) - ex: P. Hall North 124C
Contact Number (mobile phone preferred)

Click Here to Submit the Request Form

Just Want To Connect To The Internet with your Smartphone and/or Computer?

Please visit the UNO's IT website at uno.edu/it/resnet. You will find instructions on how to connect to the ResNetSecure network when you arrive to the residence hall.

If you have any issues accessing the form or completing your request, feel free to contact the UNO IT Help Desk at (504) 280-4357 or email resnet@uno.edu for inquries.

Emergency Maintenance

If you feel that your request is an emergency, please call the front desk of your building.

Pontchartrain Hall North
504-280-7777
Pontchartrain Hall South
504-280-7739

Laundry View

Laundry facilities in Pontchartrain Halls and Lafitte Village are provided by CSC Serviceworks. The Laundry view system allows residents to review laundry machine status in each laundry room, request alerts when their clothes wash or dry cycle are completed and more. View Pontchartrain Halls and Lafitte Village Laundry Rooms here.