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Residential Life Student Staff

Discover Student Employment Opportunities with the Residential Life Student Staff at Pontchartrain Halls, University of New Orleans! Join our dedicated team of Resident Assistants, Desk Assistants, and Office Assistants who play a crucial role in fostering a vibrant and supportive community within our residence halls.

Learn more about how you can contribute to enhancing the on-campus living experience, gaining valuable skills and creating lasting memories.

Resident Assistants at The University of New Orleans

A Resident Assistant, or RA, is a peer leader who helps turn your residence hall into a place where people feel connected, supported, and at home. RAs live in the community alongside residents, build relationships, host engaging events, and serve as a go to resource when questions come up or support is needed. They play a key role in shaping the culture of the hall and helping residents navigate campus life.

RAs are supported by a professional Residential Life team, including a Hall Director and Assistant Hall Director, who provide guidance, oversight, and additional support for the community. Together, this team works to maintain a safe, welcoming environment, respond to concerns, coordinate building operations, and ensure residents have what they need to thrive.


🗓️ Application Timeline
Applications open Tuesday, February 10 and close February 24

📍 Info Sessions
• February 12 at 12:30 PM, in person
• February 23 at 7:30 PM, virtual

🔗 Let us know you're coming to an Info Session, RSVP HERE: https://forms.office.com/r/2GidmQECnj

 

                       Applications are due Feb 24 at 11:59 PM CT - Click Here to Apply                       

  • Resident Assistant Compensation

    Compensation & Benefits

    Opportunity for Additional Hourly Wages

    Resident Assistants may choose to work supplemental desk shifts beyond the 4 required RA Desk Hours. Supplemental hours are paid using the Desk Assistant compensation schedule.

    • Starting pay: $12.00 per hour
    • Potential increase: $0.25 per hour after every two consecutive semesters

    Note: Pay increases are not guaranteed. A raise is considered only after all criteria below are met:

    • Positive performance evaluation
    • No repeated accountability concerns that have not been addressed
    • Two consecutive semesters of work as a Desk Assistant and/or Office Assistant

    Additional Employment Requirements

    If an RA is expected to work additional shifts in another department, authorization from the relevant department(s) and designated University officials is required. The RA must also remain within the 20-hour work limit for domestic and international students.

    To be hired for additional work, students must meet the conditions below:

    • Submitted FAFSA for the 2026–2027 academic year
    • Enrolled in Fall 2026 or Spring 2027 classes (if rehired)

    Additional Benefits

    • Scholarship: Equivalent to the cost of one bedroom in a 4-bedroom Pontchartrain Hall unit
    • Required meal plan: Provided with the scholarship
    • Professional development: Leadership, conflict resolution, community building, and communication experience
    • Training & workshops: Specialized sessions focused on peer support, crisis response, and event planning
  • Resident Assistant Position Requirements

    Eligibility & Requirements

    Academic & Conduct Standing

    • Must be enrolled as a full-time student in good academic standing with a minimum 2.5 cumulative GPA
    • Must be in good conduct standing, meaning you are not currently on probation, involved in an active conduct case, or have outstanding sanctions
    • By submitting the application, you attest that all information provided is accurate and grant the Office of Residential Life permission to review academic and conduct records

    Enrollment Requirements

    • Must be enrolled in a minimum of 6 credit hours during the semester of application
    • A FAFSA (Federal Student Aid Application) must be on file

    Leadership & Responsibility

    • Demonstrate positive behavior and sound judgment
    • Ability to uphold and enforce community policies
    • Serve as a reliable and supportive resource for residential students

    Training Commitment

    Attendance at all required training sessions is mandatory, with no exceptions.

    • RA Training: Early August 2026 (pending confirmation from the transition to LSU)
    • Opening Week: Mid-August 2026  (pending confirmation from the transition to LSU)
  • Resident Assistant Committments

    Role Expectations

    The expectations outlined below provide a general overview of the Resident Assistant role. Additional responsibilities and position specific expectations will be communicated in detail during required training sessions and reinforced throughout the academic year. Each RA will receive ongoing guidance to ensure a clear understanding of their responsibilities within the Office of Residential Life at the University of New Orleans.

    Administrative Responsibilities

    • Complete assigned administrative tasks accurately and in a timely manner

    Community Engagement & Presence

    • Maintain an active presence in the community
    • Connect residents to campus resources and the broader UNO community

    Crisis & Conflict Management

    • Serve as a first responder to student concerns, conflicts, and incidents
    • Document incidents promptly, accurately, and appropriately

    Desk Management & Access Control

    • Verify residents and guests entering the building
    • Enforce building access and security protocols

    Ethical Standards & Conduct

    • Adhere to the Residential Life Code of Ethics
    • Promote inclusiveness, respect, and civility within the residential community

    Hall Openings & Closings

    • Assist with resident check-ins and check-outs
    • Prepare rooms and common areas for hall openings
    • Support the coordination and completion of occupancy reports
    • Prepare keys and required paperwork for hall operations

    On-Call Responsibilities

    • Maintain accurate duty logs
    • Complete assigned rounds
    • Perform additional administrative tasks as required during duty shifts

    Programming & Student Engagement

    • Attend and support community activities to promote connection and safety awareness
    • Engage residents through intentional conversations that encourage involvement
    • Promote and support participation in the Residence Hall Association
    • Plan and facilitate social, educational, cultural, and recreational programs

    Special Department & Campus Events

    • Support Residential Life operations during special events and academic breaks, including but not limited to Open House, Explore UNO Weekend, Homecoming Week, Selection Weekend, Family Weekend, Privateer Plunge, weather emergencies, and other events as directed

    Training & Professional Development

    • Attend and fully participate in all required in-person and virtual training sessions
    • Complete all assigned online modules and in-service trainings
    • Participate in summer, fall, and winter training programs throughout the agreement period

    Additional responsibilities and expectations will be communicated during training and reinforced throughout the year.

  • RA Recruitment Timeline
    DateEventDetails
    Mon, Feb 10 through Mon, Feb 24, 2026Application PeriodSubmit your application with all required materials by the deadline.
    Thu, Feb 12, 2026
    12:30 PM - 1:30 PM
    Info Session 1 (In Person)Earl K. Long Pride Room (1st floor, across from Starbucks). Register here.
    Tue, Feb 23, 2026
    7:30 PM to 8:30 PM
    Info Session 2 (In Person + Virtual Option)North Hall 4th Floor Lounge (virtual option available)
    Virtual pre-registration: Register here 
    Mon, Mar 2 and Tue, Mar 3, 2026Group InterviewsInvitation only after application review. Interviews typically last 60 to 75 minutes.
    Sat, Mar 21, 2026Individual InterviewsInvitation only after group interviews. Candidates will select a 30 to 45 minute time slot later in the process.
    On or around Fri, Apr 6, 2026Offers ExtendedPlacement decisions (offer, alternate, or non-selection) will be sent by email.

OAs are part-time student workers supporting the professional residential life team with administrative tasks during business hours (8:00 a.m.-4:30 p.m.). They play a crucial role in maintaining organized and confidential student records, as well as providing assistance to our residents and potential customers in various capacities. 

  • Office Assistant Responsibilities
    • Administrative Support: Assist the professional residential life team with various administrative tasks during designated business hours.
    • Customer Service: Provide friendly and effective customer service to residents and potential customers visiting the main office.
    • Documentation Tasks: Perform filing, copying, and other administrative duties as assigned by the professional staff.
    • Facilities Coordination: Escort facilities team members when needed, ensuring coordination for maintenance tasks or other related activities.
    • Phone Assistance: Answer phone calls, addressing inquiries, and directing calls to the appropriate staff members.
    • Record Management: Help organize and maintain student records, ensuring confidentiality and accuracy.
    • Vehicle/Bike Registration: Manage the registration process for residents' vehicles and bikes.
  • Office Assistant Compensation

    New employees start at the entry level of the approved payroll schedule, with an hourly wage determined by hours worked.

    Positions have an hour rate of $12.00, with a 0.25 cent raise every consecutive two semesters, with a positive performance evaluation.

    To ensure continued eligibility for the position, individuals are required to work a minimum of 6 hours weekly, considered as "permanent" hours, allowing room for growth within the role.

  • Office Assistant Position Requirements
    • Conduct: In order for you to be considered for the Office and/or Desk Assistant position you must be a full-time student in good academic (2.50 or above) and good conduct standing (meaning you are not currently on probation, involved in a current case, or have outstanding sanctions). You must also attest that all of the information provided is accurate to the best of your knowledge. By completing the application, it will give the Office of Residential Life permission to check your records and grades.
    • Credits: You must be enrolled for a minimum of 6 credits for the semester in which you apply for.
    • FAFSA: Your FAFSA Federal Student Aid Application must be on file.
    • GPA: Minimum 2.5 GPA

                       applications currently closed                       

Desk Assistants in the Office of Residential Life

Pontchartrain Hall offers around-the-clock front desks to support our residential students. Student desk assistants, employed by the Office of Residential Life, are stationed at these desks to deliver friendly and efficient customer service to both residents and guests of the halls.

  • Desk Assistant Responsibilities
    • Administrative Support: Assist with various administrative tasks, such as filing, data entry, and other duties as assigned by the professional staff.
    • Collaboration: Work closely with other student staff members and professional residential life staff to ensure a cohesive and supportive living environment.
    • Customer Service: Offer assistance, information, and support to residents, parents, and other guests.
    • Emergency Response: Follow established protocols for handling emergency situations and contacting appropriate personnel.
    • Front Desk Operations: Manage the front desk, signing out equipment, answering phone calls, while providing a welcoming and helpful presence for residents and visitors.
    • Record Keeping: Maintain accurate logs and records related to front desk activities such as guest check-in /out procedures.
    • Reporting: Report any facility or safety issues to the appropriate personnel for resolution. Assisting residents with any maintenance requests.
    • Resident Assistance: Address resident inquiries, concerns, or requests and provide information about campus resources. Escalating concerns to the Resident Assistant on duty or other personnel. 
    • Security: Monitor access to the residential facility, ensuring only authorized individuals enter.
  • Desk Assistant Compensation

    New employees start at the entry level of the approved payroll schedule, with an hourly wage determined by hours worked.

    Positions have an hour rate of $12.00, with a 0.25 cent raise every consecutive two semesters, with a positive performance evaluation.

    To ensure continued eligibility for the position, individuals are required to work a minimum of 6 hours weekly, considered as "permanent" hours, allowing room for growth within the role.

  • Desk Assistant Position Requirements
    • Conduct: In order for you to be considered for the Office and/or Desk Assistant position you must be a full-time student in good academic (2.50 or above) and good conduct standing (meaning you are not currently on probation, involved in a current case, or have outstanding sanctions). You must also attest that all of the information provided is accurate to the best of your knowledge. By completing the application, it will give the Office of Residential Life permission to check your records and grades.
    • Credits: You must be enrolled for a minimum of 6 credits for the semester in which you apply for.
    • FAFSA: Your FAFSA Federal Student Aid Application must be on file.
    • GPA: Minimum 2.5 GPA

                       APplications currently closed                       

Questions?

If you have any questions or inquiries, please feel free to reach out to Christopher Ndiritu, Associate Director of Residential Life and Student Conduct, at cndiritu@uno.edu!

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