GETTING STARTED WITH ONLINE LEARNING

While individual classes may have specific needs, here are some requirements for online learning at UNO. 

• A laptop or desktop with a Firefox or Chrome web browser installed.
  Moodle runs best on these browsers. Some classes may use proctoring software that has difficulty running on Chromebooks. The Earl K. Long Library has laptops that can run proctoring software for short term loan.
• Reliable access to the Internet
  If you do not have reliable Internet access off campus, you should do your coursework on campus. 
• Productivity software like Microsoft Office. 
  Office365 is currently available to students at no cost. Log in information and instructions can be found on your MyApps page. 
  Note: It is not sufficient to write papers on phones or in note apps. Please use Microsoft Word for written assignments.
• Access to a webcam, microphone, and speakers.
  Many course require the use of a webcam and microphone for proctoring services. Many others have audio and video components. Students will need to be able to interact with those components, and may be required to make their own, as well. The Earl K. Long Library has laptops and equipment for loan, if needed.

To log in, use your UNO email and password. If you are having problem with logging in and/or passwords, please call the University Communications & Computing Center at (504) 280-4357 for help.

Once you have logged into Moodle, you will see your courses in the "Course Overview" section of the Dashboard page. Please make sure you chose a view from the dropdown that allows you to see your current classes. On the Dashboard page, you will also see upcoming due dates, assignments you have submitted for grading, and messages from your Moodle courses. You'll also see a link to view your calendar, which will show links and due dates if your teacher has assigned activities in Moodle.

If you don't see courses for which you have registered, the most likely reason is that your teacher has not made the course visible in Moodle; contact your teachers to ask about that. If you worried that you have been dropped from a course, check your account in Webstar.

All students should be enrolled in a course called Learner Orientation. You can find it on your Moodle dashboard. It will take you through the basics of learning how to use and understand Moodle. It's our best resource for helping you navigate through Moodle. You can also use this page, call us at 504-280-5512, or email moodle @uno.edu for help.

The app Moodle app we use is called Open LMS. It is available for free through the Apple App Store and the Google Play Store. Make sure you are logging into https://moodle.uno.edu in the app. 

Please know that the app is limited, and it's not controlled by our department nor by our Moodle provider, eThink. That means there are many features that the app does not have. Unfortunately, we have no control over that. Note that certain Moodle activities will require you to use your phone's browser to complete them, even when using the app. If that's the case, the app will give you a link to open a browser.

UNO's Moodle site is responsive and works best using a browser on your phone or tablet. Instead of using the app, just point your browser to https://moodle.uno.edu and you should have no problems.

You can go to the class for which you want to see your grades and click the Grades link in the Navigation drawer (three lines) on the left side of the page. You can also click on the dropdown menu next to your name at the top right of your Dashboard page to get to your Profile. On the Profile page you will find a Grades Overview link that shows your average in each course and links to your gradebook in each course.

If you don't see a course in your Dashboard, don't panic. If your course is not available by the first day of class, email your instructor to ask when they plan to do so.

UNO uses two different online proctoring services, Respondus and ProctorU. You can find out more about both of them here.

 Respondus 

For quizzes and exams that take place within Moodle and do not have to be scheduled, UNO uses Respondus Lockdown Browser and Respondus Monitor. Respondus does not have any student fees or costs. Students will be instructed for follow the Respondus prompts to download or open the Respondus Browser when they access the quiz or exam. Respondus does not work on any phones or android devices. Chromebooks work with Respondus in Moodle but sometimes require cleanup of cached data. Students should check out the Respondus Knowledgebase if they need instructions with clearing cache or having any other Chromebook-related issues. 

The Earl K. Long Library has a limited number of laptops equipped for taking exams using the Respondus Lockdown Browser and Monitor for students who do not have their own laptop (phones and android tablets will not work with Respondus). To ensure you will have access to a Respondus-enabled laptop when you need it, please reserve a library laptop one at least a few days ahead of time. The earlier you make your reservation, the better!

Please note that Chromebooks do not work with Respondus in Pearson's My Lab environments. Students with Chromebooks should plan to use a different computer for MyLab quizzes. They may reserve a library laptop if needed.
 

Respondus Lockdown Browser and Monitor Quickstart Student Guide

 Proctor U 

To assist faculty in verifying student identity in online courses, the University of New Orleans partners with ProctorU, a nationally-recognized leader in online exam proctoring services. ProctorU provides a convenient, affordable, and secure way for students to complete exams from any location using a computer, webcam, and reliable internet connection. There are two levels of ProctorU services UNO uses.

Live+

With Live+, students schedule and take proctored exams with a live proctor who confirms their identity, checks their technology to ensure it is sufficient for the proctoring session, and then observes and records their exam session as it proceeds. This option is still in place and is recommended for high-stakes exams. 

• $8.75 for exams up to 30 minutes
• $15.00 for exams from 31 up to 60 minutes
• $19.75 for exams from 61 up to 120 minutes
• $25.00 for exams from 121 up to 180 minutes
• $30.00 for exams beyond 180 minutes

Faculty are encouraged to schedule exams three weeks ahead of time. Students are encouraged to schedule their appointment at least 72 hours in advance to avoid additional costs. For convenience, students have the option to choose either the Take it Soon or Take it Now options with the additional charges (+$5.00 or +$8.75 respectively) to be paid at their own expense. Take it Soon allows a test to be scheduled within 72 hours of the chosen start time; Take it Now allows a test to be taken on-demand with no appointment needed.

Review+

Review+ (with Live Launch) is scheduled with and monitored by Proctor U. A live proctor completes the identity and technology check, and launches the exam, while Artificial Intelligence will record and monitor it. The live proctor reviews the recorded exam to flag anything of interest so that faculty can follow up. 

• $10.00 per exam

You can purchase time cards for Proctor U exams at the UNO Bookstore. Depending on the time of the semester, you may use scholarship and book voucher funds for these purchases. For details, inquire at the register, call 504-280-6373 or email kcdavis3@uno.edu. 

UNO ProctorU Portal Page

For more information about ProctorU, visit our UNO portal page.

Zoom Accounts

Every UNO student has a UNO Zoom account that they can access. You should access all of your Zoom meetings and classes with your UNO Zoom account. Login to myapps.uno.edu and click on the Zoom tile. If that doesn’t work, try going to uno.zoom.us and choosing “Sign In.” Let us know if you have any problems. 

Using Zoom

• Zoom System Requirements
• Joining a Zoom Meeting or Class
  Note that many classes will put Zoom links in their Moodle courses. Please look for course Zoom links in Moodle. From within Moodle, you can click the Zoom link and follow the prompts to join the meeting
• Basic Meeting or Class Participation
• Using Chat in a Meeting or Class
• Joining a Breakout Room
• Sharing Your Screen