Skip to main content
menumenu
University of New Orleans Logo University of New Orleans Logo

Hamburger Aux Menu

  • Maps & Directions
  • For Current Students
  • For Faculty & Staff
  • For Alumni
  • For Parents
  • Employment Opportunities
  • Give Now
  • Privateer Sports

Hamburger Menu

  • University of New Orleans Logo
  • Summer Session
  • Accepted Students
  • Admissions
    • Visit Campus
    • Undergraduate Admissions
    • Graduate Admissions
    • Financial Aid
    • Tuition and Fees
    • Scholarships and Awards
  • Academics
    • Academics Home
    • Undergraduate Programs
    • Graduate Programs
    • General Education
    • Professional and Continuing Education (PaCE)
    • Online Degree Programs
    • Service Learning
    • Study Abroad
  • Colleges
    • Business Administration
    • Engineering
    • Liberal Arts, Education and Human Development
    • College of Sciences
    • School of the Arts
    • School of Education
    • School of Naval Architecture
    • Hotel, Restaurant & Tourism
    • School of Interdisciplinary Studies
    • The Graduate School
  • About UNO
    • About UNO
    • At A Glance
    • Office of the President
    • Administrative Offices
    • Mission & Vision
    • History
    • University Advancement
    • Alumni
  • Research
    • Research Home
    • Faculty & Staff Research
    • Student Research
    • Collaborate with UNO
    • Office of Research
  • Student Life
    • Student Life Home
    • Campus Safety
    • On Campus Housing
    • Campus Dining
    • Recreation & Fitness
    • Student Health
    • Campus Hangouts
    • Get Involved
UNO Logo
  • university of new orleans
  • the hub
  • resources
IN THIS SECTION
  • The HUB
    • Students
    • Faculty/Staff
    • Resources
    • Privateer Pantry
    • Privateer Emergency Fund
    • Return from Hospitalization
    • Events
    • FAQs
    • Contact Us

HUB Resources

Because college can offer unlimited opportunities, we understand you may not know about all the resources available to support a student's journey. The HUB's Student Care Coordinators offer students individualized meetings to prioritize, plan and put into action, goals towards achieving one's defined success. 

Students: Use this page to learn more about the resources available to access the supports needed throughout your college experience. 

Faculty and Staff: Use this page to learn more about the campus offices and community resources that can help you to access the various supports for a student. Learn more about the Navigate and Beacon platforms and responding to students in distress. 

Seeking assistance with The HUB's Student Care Coordinators is a great way to become familiar with the various supportive resources on campus and throughout the community. 

The HUB is located within the Office of Student Affairs. Our mission is to provide students with access to a variety of campus resources and to assist with community referrals when needed. We understand that college can bring about new challenges, questions and concerns. The HUB is here to help!  

During your first meeting we'll talk about what you think is going well and where you might need a bit of help. Together we'll figure out the most important issues to you right now. Before you leave the first meeting, we'll have some action items (goals!) that you'll work on before we meet again.  

Ready to schedule? Email hub@uno.edu

A variety of resources to address your physical, emotional, academic, social and financial wellness is available on your Moodle Dashboard under the Student Affairs' Resources course. Take a look! Access your Moodle app by visiting myapps.uno.edu.

College can be stressful. Often, faculty and staff are the first to recognize students who may benefit from additional support but find that you may not know where to find these resources. 

There are numerous campus and community resources available to students and the HUB's Student Care Coordinators can help. 

Students have access to the following campus and community resources on their Moodle Dashboard of courses. The course, Student Affairs' Resources provides campus offices and community resources to address a student's Academic, Emotional, Financial, Physical and Social wellness. 

 

 

  • Academic Resources

    Academic support on campus ranges from meeting regularly with an academic advisor to plan out semester schedules of classes, to meeting with professors during office hours and utilizing tutoring services when needed. 

    Academic Advisors keep in touch with students primarily through UNO email and text platforms especially during course registration periods. Students are encouraged to stay connected with their professors/instructors during office hours. 

  • Emotional Wellness Resources

    Emotional well-being encourages autonomy and decision-making skills. It is an important part of overall wellness. 

    As Student Care Coordinators, we've compiled a list of resources to help support our students' emotional wellbeing. 

     

  • Financial Wellness Resources

    Financial Wellness involves the process of learning how to successfully manage financial expenses. Money plays a critical role in our lives and not having enough of it impacts health as well as academic performance. Financial stress is repeatedly found to be a common source of stress, anxiety, and fear for college students.

    As Student Care Coordinators, we've compiled a list of resources to help support our students' financial wellbeing. 

  • Physical Wellness Resources

    Physical wellness promotes care for our bodies for optimal health and functioning. Overall physical wellness encourages the balance of physical activity, nutrition and mental well-being to keep the body in top condition. Physical Wellness encourages us to care for our bodies through physical activity, proper nutrition, and a strong mind.

    As Student Care Coordinators, we've compiled a list of resources to support our students' physical wellbeing. 

  • Social Wellness Resources

    Social wellness involves building and maintaining healthy and supportive relationships. Our relationships can offer support during difficult times. We can maintain social wellness by staying connected with others through online, phone and video chat platforms.

    As Student Care Coordinators, we've compiled a list of resources to support our students' social wellbeing. 

  • Local and Statewide Basic Needs Resources

    Basic Needs such as food and shelter are essential to overall wellbeing. 

    As Student Care Coordinators, we've complied a list of resources to support our students' basic needs. 

  • Community Resource Guides

    Our community wide partners offer a wide range of resources to assist. 

    New Orleans Community Resource Guide

    NAMI Resource Guide

    JPHSA Resource Guide 

Navigate is a student success collaborative platform used by multiple UNO offices to support student success. 

One way to provide support to students is to activate an early alert within the Navigate platform. Various offices across campus can provide students the supports needed in the areas of Academics, Emotional and Physical wellness, housing and food insecurity. 

View our Navigate Alerts and Cases document to learn more about how we define alerts and the process of response. 

View our Explanation of Alerts and Cases document to learn more about what to expect when an alert is initiated in Navigate.

View the Navigate and Beacon Training.

FYI: Navigate is listed as Privateer Success in the myapps.uno.edu tiles. 

The mission of the Student Care Network is to promote safety and wellbeing of the UNO community through our work with students. The team serves as a cross-functional group that shares information and develops support plans for students of concern.

The Student Care Network focuses on providing early intervention for any student who has raised concerns and may be at risk of harming either themselves or others, or who pose a significant disruption to the living, learning, or working environment. The network receives and reviews confidential reports of concerning student behavior for the purpose of developing a support plan that mitigates risk and promotes student well-being and success within existing University policies. We do this through collaboration with campus departments, faculty and staff, and off-campus resources.

Unsure about which office may be best suited to offer a student support? See the flowchart for help!

View the Navigate and Beacon Training.

Submit a report to the Student Care Network.

Signs a student may be experiencing mental health distress: 

·         Suicidal statements or attempts: Verbal, written, or behavioral  

·         Statements of hopelessness, such as: "I hate this life," "Everyone is better off without me"  

·         Descriptions of intense feelings of sadness, hopelessness, despair, isolation, withdrawal  

·         Statements about feeling trapped or burdensome to others  

·         Homicidal statements or attempts: Verbal, written, or behavioral  

·         Actions or words that appear aggressive, violent, and/or hostile  

Other concerning language or observations:  

·         Speech that appears rigid, disorganized and/or incoherent which is not typical of the student 

·         Thinking that appears disorganized or demonstrates mental confusion   

Approaching a Student: 

We understand you may be nervous about talking with a student who may be in distress, but asking the student questions can help determine how and who can best offer support to them.   

 *Remember not to promise confidentiality and avoid making promises about outcomes* 

Suggested response to get them in touch with the right resources:  

"Thank you so much for sharing these concerns with me. Can I ask a few questions to make sure I get you connected with the right office?"   

  • Would you mind telling me your full name? 
  • What is a good contact number to reach you if we get disconnected?  
  • Where are you located?  
  • Do you currently have a counselor?  
  • Are you connected with any resources on campus?   
  • What type of support would be most helpful to you right now?  
  • Is anyone with you right now?   
  • Are you injured or unsafe at all right now?   
  • Ask about suicide directly: "Sometimes when people feel (insert feeling word), they think about suicide. Are you having thoughts of suicide?"   

“Thank you for answering these questions. Because I'm not a mental health counselor, I want to make sure I get you connected with one of our trained supports on campus to talk more about your concerns."  

If they say YES or indicate any hesitation to the question about thoughts of suicide, ask the following:  

  • "Would you be willing to connect to UNO Counseling Services? Let me call them to let them know we are headed over." --Inform the crisis counselor of the information you gathered. (In the case of on-campus meeting with student) 
  • If the student decides to call Counseling Services on their own, direct them to tell the person answering the phone that they are in crisis and were referred by you.  
  • If the student decides to visit or call Counseling Services without you, call Counseling Services on your own as well. Ask to speak with the crisis counselor to give them a heads up or consider whether further action is needed.  
  • If the student refuses any help or you are unsure if they have received immediate support, refer to the Requesting Emergency Assistance tab. Remember that Counseling Services is available to consult with you. Because email is not a private form of communication, Counseling Services ask that you call to consult with a counselor at (504) 280-6683.  

If they answer NO and are not in mental health distress, review relevant supports:  

Resources available on the Faculty and Staff tab.

Contact UNO Counseling Services at (504) 280-6683 to consult.

If you have reason to believe that harm to self or others is occurring or is about to occur, call 911. If the student is on campus, contact UNO Office of Public Safety at 504-280-6666. See Requesting Emergency Assistance tab for more information.  

 

  • I received a distressed email from a student

    Sometimes students share personal information about their circumstances through email and it can be difficult to gauge if what a student is describing is an emergency. When in doubt, consult with UNO Counseling Services. Because email is not a private form of communication, Counseling Services ask that you call to consult with a counselor at (504) 280-6683. Let them know you have received a concerning email from a student and would like to consult. 

    *First review: Signs a Student May Be Experiencing Mental Health Distress

    The student is expressing a need that DOES NOT rise to the level of mental health distress that requires immediate assistance. 

    Here are some ways to respond: 

    Show empathy: 

    "I'm sorry to learn you are experiencing difficulties this semester." 

    "This sounds really difficult and I hear you're going through a lot right now." 

    "I hear that you're feeling overwhelmed and want support." 

    Offer assistance if you can: 

    "How can I help you with completing the semester?" 

    "What type of support would be most helpful to you right now?"  

    "I'd like to help."  

    Suggested language to get them in touch with the right resources: 

    "Thank you so much for sharing these concerns with me.  I want to make sure you're familiar with resources on campus that may be able to assist with your concerns." 

    See Faculty and Staff Tab for resources.  

    The student is expressing a need that DOES rise to the level of mental health distress AND requires immediate assistance. 

    Call the student directly as soon as possible.  

    Show empathy: 

    "I'm sorry to learn you are experiencing difficulties this semester." 

    "This sounds really difficult and I hear you're going through a lot right now." 

    "I hear that you're feeling overwhelmed and want support." 

    "Thank you so much for sharing these concerns with me. Can I ask a few questions to make sure I get you connected with the right office?"   

    • Would you mind telling me your full name? 
    • What is a good contact number to reach you at if we get disconnected?  
    • Where are you located?  
    • Do you currently have a counselor?  
    • Are you connected with any resources on campus?   
    • What type of support would be most helpful to you right now?  
    • Is anyone with you right now?   
    • Are you injured or unsafe at all right now?   
    • Ask about suicide directly: "Sometimes when people feel (insert feeling word), they think about suicide. Are you having thoughts of suicide?"   

    If they say YES or indicate any hesitation to the question about thoughts of suicide, ask the following:  

    “Thank you for answering these questions. Because I'm not a mental health counselor, I want to make sure I get you connected with one of our trained supports on campus to talk more about your concerns. Would you be willing to talk to a counselor confidentiality at Counseling Services?" 

    • Make every attempt to transfer the student directly to Counseling Services and notify the staff that the distress is experiencing mental health distress. 
    • If the student decides to call Counseling Services on their own, direct them to tell the person answering the phone that they are in crisis and were referred by you.  
    • If the student decides to call Counseling Services without you, call Counseling Services on your own as well. Ask to speak with the crisis counselor to give them a heads up or consider whether further action is needed.  
    • If the student refuses any help or you are unsure if they have received immediate support, refer to the Requesting Emergency Assistance tab. Remember that Counseling Services is available to consult with you. Because email is not a private form of communication, Counseling Services ask that you call to consult with a counselor at (504) 280-6683.  

    If you are unable to get the student on the phone: 

    -Consider whether emergency assistance is needed (see Requesting Emergency Assistance tab) 

    -If in doubt, consult Counseling Services via phone at 504-280-6683 

    -Follow-up by email with the following information:  

    Show empathy: 

    "I'm sorry to learn you are experiencing difficulties this semester." 

    "This sounds really difficult and I hear you're going through a lot right now." 

    "I hear that you're feeling overwhelmed and want support." 

    I want to make you aware of free counseling on campus and in the community if you are wanting additional support: 

    UNO Counseling Services  

    www.uno.edu/counseling-services  
    Free individual and group counseling 
    M-F: 8-4:30pm 
    To schedule, please call 504-280-6683 

    National Suicide Prevention Lifeline  

    Dial 9-8-8
    1.800.273.8255 suicidepreventionlifeline.org  
     
    Crisis Text Line- 741741 

    Veterans Crisis Line  
    1.800.273.8255, Press 1 

    STAR, Sexual Trauma Awareness & Response  
    855.435.STAR 

    Family Justice Center 24-Hour Crisis Hotline :Do you have a question about domestic violence, want to know about resources, or just want to talk to someone confidential about your situation?  

    (504) 866-9554 

    Metropolitan Human Services District 

    https://www.mhsdla.org/services/are-you-in-a-crisis/ 

    I want you to be aware If you are having a mental health crisis and need immediate help, the fastest way to get help is to contact 911 (UNO Office of Public Safety at 280-6666 if you're on campus) or go to your nearest emergency room.  

    Additional Recommended Actions: 

    • Document your contacts with the student for your own records  
    • Consult with your supervisor/department chair  
    • Submit a report to the Student Care Network 

    Suggested language to let the student know if you're planning on making a report to the Student Care Network: 

    "I will reach out to the Student Care Network, a support team made up of campus resources, to let them know I'm concerned about you and want to see what services might be helpful to you."  

  • A student is distressed after hours

    If you have reason to believe that someone is immediate danger of or have already taken steps to harm or kill themselves or others, call 911. See Requesting Emergency Assistance tab.  

    JEFFERSON PARISH  

    (JPHSA; only for client’s living in Jefferson Parish) 504.832.5123  

    Crisis services are provided on a 24-hour basis. These services are designed to provide a quick and appropriate response to individuals who are experiencing acute distress. Care services include telephone counseling and referrals, face-to-face screening and assessment, community housing for stabilization and crisis respite.  

    ORLEANS, PLAQUEMINES, or ST. BERNARD PARISH 

    Metropolitan Crisis Response Team 24 Hour Crisis Line – 504.826.2675 Comprehensive support for any crisis situation related to mental illness, developmental disability or alcohol, drug or gambling addiction. Client must be a resident of Orleans, Plaquemines, or St. Bernard parish. http://www.mhsdla.org/  

    NOPD MOBILE CRISIS UNIT NOPD Mobile Crisis Unit-911. The NOPD mobile crisis unit assists in identifying and providing the appropriate treatment for individuals who will benefit from mental health interventions in lieu of criminal incarceration. The NOPD Crisis Unit also transports individuals to the emergency room if necessary. The Crisis Team can be accessed through 911.  

    National Suicide Prevention Lifeline  : Dial 9-8-8
    1.800.273.8255 suicidepreventionlifeline.org  
     
    Crisis Text Line- 741741 

    Veterans Crisis Line  
    1.800.273.8255, Press 1 

    STAR, Sexual Trauma Awareness & Response  
    855.435.STAR 

    Family Justice Center 24-Hour Crisis Hotline 

    Do you have a question about domestic violence, want to know about resources, or just want to talk to someone confidential about your situation?  

    (504) 866-9554 

    Metropolitan Human Services District

    https://www.mhsdla.org/services/are-you-in-a-crisis/ 

    Additional Recommended Actions: 

    • Document your contacts with the student for your own records  
    • Consult with your supervisor/department chair  
    • Submit a report to the Student Care Network  
  • Requesting Emergency Assistance

    If you have reason to believe that someone is imminent danger of or has already taken steps to harm or kill themselves or others, call 911.  

    If the student is on campus, contact UNO Dept. of Public Safety at 504-280-6666. If the student is currently off-campus, dial 911.  

    Information to provide dispatch: 

    -Your name/role at the university. 

    -Current location of both you and the student. 

    -Student's name/demographics (color of clothing, hair, physical descriptors) 

    -Nature of the crisis. Ex. Suicidal thoughts, Homicidal thoughts. Be brief and specific in your responses.  

    -Type of assistance needed: "I would like to request a wellness check for this student."  

    Additional Recommended Actions: 

    • Document your contacts with the student for your own records  
    • Consult with your supervisor/department chair  
    • Submit a report to the Student Care Network
  • University of New Orleans Logo
  • 2000 Lakeshore Drive New Orleans, LA 70148
  • 888-514-4275
  • Additional Contacts

Learn

  • Admission Information
  • Programs of Study
  • Scholarships and Awards
  • Tuition and Fees

Experience

  • International Center
  • Our Campus
  • Student Life
  • Accessibility

Connect

  • All Social
  • University Calendar
  • Español - Tiếng Việt
Request Info
Apply
Visit
Give
© 2024 University of New Orleans Emergency Preparedness UL System Non-Discrimination Campus Crime Stats Title IX & Power Based Violence