COVID-19 University-Owned Housing/Dining Frequently Asked Questions
- Use the link below to review the email communication sent to Pontchartrain Hall residents on March 23, 2020 regarding updates to their housing status and the credit/ refund process.
March, 23, 2020 Email Communication regarding Spring 2020 Housing and Dining.
Frequently Asked Questions
Are the Residence Halls safe to enter?
Our custodial staff are disinfecting all high traffic areas (foyers, common spaces and hallways) regularly and will continue through hall closing. Please follow all CDC instructions to help us limit the spread of COVID-19:
- If you or anyone in your party should feel unwell, have a fever or cough, or have been in contact with someone that could have been exposed to COVID-19, we ask that you (and/or they) stay off campus and contact us to find alternate arrangements. Please email firstname.lastname@example.org.
- Wash your hands regularly with soap and water for at least 20 seconds frequently and after touching commonly touched surfaces.
- Avoid touching your eyes, nose, and mouth.
- Wear a face covering and utilize social distancing.
Previously posted Frequently Asked Questions (Posted Mid-March 2020)
- Am I required to completely move out of Pontchartrain Hall or Lafitte Village? What if I am unable to go home or leave campus?
While Pontchartrain Hall and Lafitte Village are open at this time, you are strongly encouraged to go home if you can do so safely. Students who are unable to leave campus will be accommodated but may experience limited services such as dining variety, campus mail, etc. Please note that campus visitation is currently restricted. If you are unable to return home or leave campus, you must complete the online form sent to your university email account notifying the Office of Residential Life staff of your housing needs. If your plans change, please notify the staff via email at .
- I live at Privateer Place. What about me?
This FAQ is specific to Pontchartrain Hall and Lafitte Village. Privateer Place is privately owned and operated. Please consult with Privateer Place management about the specifics; however, Privateer Place remains open and students are able to continue living there.
- Can I leave my belongings in my room?
If you officially check out of your room, you should remove all of your belongings and turn in your room key to formally check out at the front desk of your hall. However, if you want to return home but need additional time to check out of your room and remove your belongings, you should notify your Area Coordinator.
- Will I be charged to check out?
No, there is no charge associated with checking out. However, as with usual check out procedures, damage fees will be assessed for any students who are found to have caused damage in their room.
- Are there any changes in the checkout process?
If you are still on campus and plan to move out, please limit the number of people you bring to assist. If you have already left campus, and want to move out, let us know and we will let you know when you are able to come to campus to retrieve your belongings. As usual, please ensure that your room is clean prior to checking out.
- Is there an additional charge for staying on campus if I need to remain?
No, there are no additional charges if you remain on campus thru the end of the Spring 2020 housing agreement. The Spring 2020 housing agreement ends on Saturday, May 16.
- Will resources like dining, the library, and the University Center remain open?
UNO Dining’s schedule is updated and frequently shared with our residential students. The Library, University Center and UNO Dining schedules are also posted to . Please note that the University will continue to assess these schedules and update as needed.
- If I check out before the end of the semester but face-to-face classes resume sooner, will I be able to check back into the residential community?
Face-to-face classes will not resume prior to the end of the Spring 2020 contract period (May 16).
- If I check out before the end of the semester, will I receive a credit for housing and meal plans?
Please see communication shared under #1 which outlines credit/ refund processes.
- If I remain in the residential community, is anything else changing?
Yes. Effective Sunday, March 15, only current residents are allowed in campus residential facilities. Residents found with guests may be found in violation of the Student Code of Conduct for failure to comply with university regulations. Additionally, social gatherings are currently suspended within all residential communities as the University is continuing to encourage students to maintain social distancing and minimize face-to-face interactions with others. Office of Residential Life staff will continue to assess common spaces in our residential communities and make determinations to close spaces as needed. Currently, the playground courtyard of Lafitte Village has been closed to encourage social distancing among the community.
Residential Life Safety Protocols and Policies
The University of New Orleans and the Office of Residential Life encourage students to actively engage in safety precautions to maintain a safe, healthy campus community. The items listed below describe a few of the commonly encouraged safety resources available to students. While these resources provide reasonable and good-faith efforts, it is impossible to predict individual actions or situations which may occur. Students are encouraged to use their best judgement and report areas or people of concern to the appropriate Office of Residential Life or UNO Police staff member.