COVID-19 Frequently Asked Questions
Academics and Research
(Updated Jan. 5)
Are facial coverings still required on campus?
Yes, the University, the City of New Orleans and the State of Louisiana require everyone on campus to continue to wear masks or facial coverings when in common areas and shared spaces. These expectations are outlined in the Student Code of Conduct and Employee Code of Conduct.
What will classes look like in the spring 2021?
The University will hold classes in a variety of modes this spring, ranging from a face-to-face, hybrid, and online, with a strict set of guidelines that will prioritize the safety of our students, faculty and staff. Those guidelines include: all students and employees wearing face coverings in shared indoor spaces and social distancing protocols in place around campus, with reconfigured classrooms that will have reduced seating. The University also has contingency plans for additional remote and hybrid classes that support teaching and learning in a flexible manner, should public health guidance dictate those approaches.
Campus Facilities and Events
(Updated Jan. 5)
What is the Campus Dining schedule?
To get the latest Campus Dining days and hours of operation, visit dineoncampus.com/nola/hours-of-operation and follow @UNODining on Facebook, Instagram & Twitter.
What is the status of the Earl K. Long Library?
The days and hours of operation are: Monday-Thursday 8 a.m.-6 p.m., Friday 8 a.m.-4:30 p.m., Closed Saturday, Sunday 12-5 p.m.
What is the status of the UNO Bookstore?
The bookstore is open from 8 a.m.-4:30 p.m. Monday-Thursday and 8 a.m.-2 p.m. on Friday with a maximum of 20 customers in the store at a time. Students can also theunoshop.com. Students with questions about e-books or returns should contact Kathleen Davis at email@example.com.
What about campus mail?
Campus Mail has resumed deliveries to departments that have requested deliveries. Departments who would like their delivery service restored should make that request in-person. Departments that prefer to have their mail held for pick-up can retrieve their mail at the Campus Mail office. Regular window hours are 8:30 a.m.-4 p.m. Monday-Friday. Campus Mail is located in the UC room 112.
Is the UNO Federal Credit Union open?
The credit union's main branch in the Homer Hitt Alumni & Visitors Center is open from 9 a.m.-4 p.m. That includes both the lobby and the drive-thru.
Are any events still being held on campus?
Access to campus is limited to the University community and partners. At this point, in our current Phase B of reopening, indoor venues are limited to 25 people or 25% of capacity, whichever is less.
(Updated March 17)
Can student workers work remotely?
Yes. Budgeted and federal work student employees may work remotely.
What if the student worker supervisor doesn’t have any remote work for the student worker?
Emergency funds are available to cover student expenses. Please contact financial aid at firstname.lastname@example.org.
What if my student worker is employed through a grant or the Office of Research?
Contact the Office of Research for assistance.
Residential Life and Housing
(Updated March 23)
What if I have questions about Student Housing?
Please refer to a separate list of questions and answers here.
(Updated January 8)
If I am a UNO employee or student and I believe I have come into contact with someone infected with COVID-19, what should I do?
Employees and students who have either tested positive or been in in close contact with a COVID+ individual should submit a self-report here: https://uno.guardianconduct.com/incident-reporting. They should contact their health provider and get tested. They should not return to campus until they’ve been medically cleared.
What mental health resources are available to all members of the UNO community?
The Louisiana Department of Health has launched a mental health hotline, “Keeping Calm Through COVID,” at 1-866-310-7977. It is open 24/7.
UNO Counseling Services offers telehealth services to all UNO students residing in Louisiana. Please call (504) 280-6683 to make an appointment. The office will be open on a limited basis for students in crisis or scheduled invitation. Please also follow us on Instagram for additional resources and information.
Updated August 18)
What is the status of University-sponsored travel?
Until further notice, the State of Louisiana has prohibited all state-sponsored international travel. Additionally, the U.S. State Department is advising U.S. citizens to avoid all international travel due to the global impact of COVID-19. Out-of-state travel, whether by ground or air transportation, must be approved in advance by the Commissioner of Administration and will be evaluated based on business necessity. These restrictions apply to new, as well as previously approved travel requests..
(Updated June 15)
What if I'm a student and I don't have a laptop or computer?
The Earl K. Long Library has a limited number of laptops available for students to check out. If you wish to check out a device, please email email@example.com.
What if I’m a student who lives off-campus and I’m struggling to find Internet access?
The Earl K. Long Library has a limited number of WiFi hotspots for students who are enrolled in summer school. Students can check out a hotspot by emailing firstname.lastname@example.org. The devices will be distributed on a first come-first served basis.
How has COVID-19 affected the Louisiana Tuition Opportunity Program for Students (TOPS)?
Governor John Bel Edwards signed a proclamation to ensure high school seniors and current college students are able to meet requirements to be eligible for the Taylor Opportunity Program for Students (TOPS). The information about requirement adjustments can be found here.
What if I’m a student experiencing a loss of income due to COVID-19?
(Updated August 19)
What if I have questions about applying to or enrolling in the University?
Please refer to a separate list of enrollment FAQs, located here.