The Daily Operations and Referral Coordinator provides a full range of administrative and operations support for Counseling Services. The Coordinator greets students, directs phone calls, verifies eligibility for services, schedules appointments, and provides referrals to students for on-campus and community resources. The ability to project a calm, welcoming demeanor, attention to detail, and maintaining confidentiality are important to success in this role.
This position is responsible for providing a full range of administrative support, operations, research and analysis to the Director as requested. This position provides a wide variety of work functions related to the overall operation of Counseling Services.
Performs all necessary office functions as needed, including but not limited to answering and directing phone calls and greeting visitors to Counseling Services. Serves as support to the Director and Counseling Services staff members.
Schedules student appointments and manages daily calendars for counselors.
Serves as the primary timekeeper for all direct reports to the Director.
Coordinates departmental meetings and events, including recording and drafting meeting minutes, and initiating and reporting on follow-through items from such meetings.
Collects payments and balances billing receipts.
Tracks supply orders and billing requests.
Alerts the appropriate staff to a student who enters the Counseling Center with crisis needs.
Provides referrals for students to on-campus and community resources, as needed, to help students access necessary services.
Maintains database of local mental health providers (including sliding scale, variety of insurance panels accepted, contact information), as well as a list of campus and community resources available to students in need of supports and services.
Maintains timely, accurate documentation of all referral activities.
On an as needed basis, meets with students who are referred to community providers to assist with processes of: verifying insurance benefits, scheduling intake with community provider, support the student in arranging logistics (transportation, copay, etc.)
Participates in conference calls, trainings and staff meetings.
Serves as needed on university committees.
Additional duties as assigned.
- A Bachelor's Degree in human services, public health, social work, psychology or a related field.
- Demonstrated direct experience and understanding working with and supporting diverse populations (i.e. race, ethnicity, gender, sexual orientation, class, religion, etc.).
- Good oral and written communication and computer skills are required.
- Demonstrated understanding of a wide range of mental health presentations.
- Previous employment or volunteer work in human services, community agencies or other related nonprofits.
- Case management experience.
- Experience with the unique needs of survivors of relationship violence, stalking, sexual abuse or assault.
- Experience working within a college or university setting.
- Understanding of privacy and confidentiality laws
- Certification or training in mental health/psychological first aid or related training.
Position will remain open until filled.