Notice of privacy (PDF version)

Student Health Protocol

Protocol for Medical Emergencies

In the event of a medical emergency on campus, contact Campus Police at 504-280-6666.


  • Stay calm
  • Give specific location and phone number
  • State nature of emergency
  • Move victim only if there is a potential danger

Effective February 2005, Student Health Services will no longer respond to medical emergencies on campus. Student Health Services staff provide medical and nursing services to UNO students only. Student Health Services staff cannot administer any medical services to faculty and staff.

Approved: Betty Lo, MD - Medical Director, Student Health Services

No Call/No Show Protocol

Effective, February 28, 2011, there will be a $10.00 charge for not cancelling and/or not showing for an appointment. You must cancel by a minimum of 4 hours prior to the appointment. You can cancel by calling 504.280.6387 and leaving a message. Additionally, If you are 15 minutes late for your scheduled appointment time, your appointment will be rescheduled. The purpose of this policy is to encourage responsible behavior, increase Student Health Services efficiency, enhance productivity and improve access for student appointments. Remember, another student can use that appointment time.

Medical Excuse Protocol

The responsibility of Student Health Services is to treat ill or injured students and to provide education regarding health related issues. Class attendance is an administrative matter between faculty and students. Student Health Services does not provide medical excuse notes justifying class absences. Students who request supporting documentation from Student Health Services for a medical condition must have received ongoing treatment for the condition at Student Health Services. A letter shall be written at the discretion of the treating provider. Students are strongly encouraged, when scheduling for non-emergency appointments to do so during a time that does not conflict with their class schedule.

Approved: Betty Lo, MD - Medical Director, Student Health Services

ADD/ADHD Medication Protocol

Effective 2/14/11, the following policies regarding ADD/ADHD medications apply:

  1. A patient must have in writing, an evaluation from a clinical psychologist or psychiatrist with a diagnosis of ADD or ADHD. The patient must have appropriate documentation of the office visits that include the name of the most current medication, dosage and directions clearly written.
  2. The patient must be notified that a monthly appointment is necessary to obtain a prescription from a physician.
  3. Students that have ADD/ADHD and additional psychiatric issues (i.e. depression, sleep disorders, psychotic disorders, bipolar disorders, etc) that require prescription medications will be directed to their outside physician for treatment of their psychiatric disorders. Student Health Services physicians will NOT prescribe ADD/ADHD medications, benzodiazepines, or any scheduled drugs pertaining to their psychiatric illnesses since this complexity is beyond the scope of our college health practice.

Approved: Betty Lo, MD - Medical Director, Student Health Services