UNO 2020Goal Two UNO 2020

Provide a supportive and student-centered learning environment for high-achieving, diverse, and motivated students that enhance their success.

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Goal Two: Outcome 1

Increase need-based and merit-based financial aid for students to promote access and affordability.

 
Measure

Back-end processes and distribution patterns (including demographics of recipients), demographic distribution of FAFSA submission rates, enrollment and retention statistics, student feedback

 
Target

Increase in financial aid awarding, decrease in issues preventing financial aid awarding.

 
Tasks

Task
Lead Responsibility
Timeline
Baseline data on undergraduate financial aid distribution for AY 2016
  • Assistant Provost for Admissions
  • Direct, Office of Financial Aid
April 1; closed AY
Baseline data on undergraduate FAFSA submission rates for AY 2016
  • Assistant Provost for Admissions
  • Direct, Office of Financial Aid
April 1; closed AY
Baseline data on eligibility issues to complete award packaging, ie. SAP, verification, default, aggregate limits for AY 2016
  • Assistant Provost for Admissions
  • Direct, Office of Financial Aid
April 1; closed AY
2017 AY data on financial aid distribution for undergraduate students based on EFC, COA and campus-based funding from DOE
  • Assistant Provost for Admissions
  • Direct, Office of Financial Aid
July 1
2017 AY data on undergraduate FAFSA submissions
  • Assistant Provost for Admissions
  • Direct, Office of Financial Aid
July 1
2017 AY data on FAFSA eligibility issues preventing awarding, ie. SAP, verification, default, aggregate limits
  • Assistant Provost for Admissions
  • Direct, Office of Financial Aid
July 1
 
Findings

  • Senior communication plan completed and junior/sophomore plan to be completed by August 
  • Had a student to student campaign to help drive registrations for orientation
  • Revamped the agreement for DE and to date have 9 schools with signed agreements (only had 1 last year)
  • 22,000 text messages sent, 3.2 million e-mail messages, and 1600 completed phone calls to date
 
Anticipated Next Steps

 

Goal Two: Outcome 2

Implement creative recruitment and enrollment strategies (in-state, out-of-state, and international).

 
Measure

Enrollment and retention statistics
 
Target

Increase in applications for admissions; increase in yield rate.

 
Tasks

Task
Lead Responsibility
Timeline
Veterans & Activity Duty Military: publish and promote scholarship opportunities for active military and veterans.

Director, Office of Financial Aid

October 1
Veterans & Activity Duty Military: provide additional support systems to assist them in academic and new career goals.
  • Director, Office of Financial Aid
  • Director, Career Services
June 30
Communication Flow: Enhance messaging via a multi-tiered communication flow for sophomores, juniors, and seniors in variety of mediums (mail, e-blasts, automated letter consolidation, automated voice messages) for both students and parents.
  • Assistant Provost for Admissions
  • Admissions Counselors
May 207
HS outreach/events: enhance, improve, and utilize a counselors advisory board.

Assistant Provost for Admissions

October 2017
Enhance student to student Recruitment.

Assistant Provost for Admissions

September 2017
Increase faculty involvement in local recruitment activities (i.e. team up with the Honors program to recruit honors eligible students). Assistant Provost for Admissions October 2017
Dual enrollment: expand # of participating schools. Assistant Provost for Admissions September 2017
Dual enrollment: update website. Assistant Provost for Admissions May 2017
Enhance one-to-one recruitment model utilizing the CRM to monitor admission counselors activity and relationship building to increase enrollment.
  • Assistant Provost for Admissions
  • Associate Director, Admissions
June 2017
Adult learners: expand certification and career extension programs.
  • Assistant Provost for Admissions
  • Coordinator, UNO Extended Campus
December 2017
Adult learners: target stop-outs for “finish your degree program”.
  • Assistant Provost for Admissions
  • Registrar
December 2017
Adult learners: survey adult students on admissions, financial aid, faculty, advising, scheduling, marketing, and outcomes.
  • Assistant Provost for Admissions
  • Associate Provost for Academic Programs
  • Director of Institutional Research/Effectiveness
December 2017
 
Findings

  • Senior communication plan completed and junior/sophomore plan to be completed by August
  • Had a student to student campaign to help drive registrations for orientation
  • Revamped the agreement for DE and to date have 9 schools with signed agreements (only had 1 last year)
  • 22,000 text messages sent, 3.2 million e-mail messages, and 1600 completed phone calls to date
 
Anticipated Next Steps

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Goal Two: Outcome 3

Strengthen relationships with community colleges to provide seamless transition to UNO.

 
Measure

Enrollment and retention statistics, interaction and communications data, customer service feedback, graduation audit data
 
Target

Increase in transfers from community colleges.
 
Tasks

Task
Lead Responsibility
Timeline
Develop communication plan for transfer students Assistant Provost for Admissions May 2017
Increase engagement with Delgado, highlighting UNO events hosted at Delgado and general UNO information Assistant Provost for Admissions June 2017
Enhance presence/engagement with all of the community colleges in the state of LA (including targeting the PTK advisors at each community college) Assistant Provost for Admissions June 2017
Develop transfer articulation matrices for gen ed and programs for each CC
  • Assistant Provost for Admissions
  • Associate Provost for Academic Programs
September 2017
Publish transfer articulation matrices for each CC on website
  • Assistant Provost for Admissions
  • Application Manager, Admissions
November 2017
 
Findings

  • PTK campaign, Missing document campaign, and application generation campaign completed
  • Have been on campus at Delgado and Nunez weekly
  • Have been on campus at Delgado and Nunez weekly and held multiple events at Northshore CC. In addition, we are planning an application day at Nunez for later this summer.
 
Anticipated Next Steps

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Goal Two: Outcome 4

Increase recruitment and retention of graduate students.

 
Measure

Enrollment and retention statistics, student feedback

 
Target

Decreased time to coursework completion; decreased time to graduation

 
Tasks

Task
Lead Responsibility
Timeline
Degree audit for graduate students
  • Director of the Graduate School
  • Registrar
December 2017
Identify programs with potential to grow Director of the Graduate School December 2017
Curriculum mapping for graduate programs
  • Director of the Graduate School
  • Registrar
December 2017
Promotion of the completer award for graduate students
  • Director of the Graduate School
  • Associate Director of Research
August 2017
Utilization of the graduate enhancement fee Director of the Graduate School August 2017
Utilization of the retention fee Director of the Graduate School August 2017
Promotion of the internship program Associate Director of Research August 2017
 
Findings

 
Anticipated Next Steps

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Goal Two: Outcome 5

Promote diversity among the student population.

 
Measure

Enrollment and retention statistics, student feedback, demographic data on admissions materials, student demographics
 
Target

Reduce the gap between university student demographic goals and enrollment demographics
 
Tasks

Task
Lead Responsibility
Timeline
Develop admissions materials reflecting a diverse population

Assistant Provost for Admissions

December 2017
Monitor diversity of admissions visits/interactions

Assistant Provost for Admissions

ongoing
Expand diversity of recruitment activities

Assistant Provost for Admissions

ongoing
 
Findings

 
Anticipated Next Steps

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Goal Two: Outcome 6

Provide recreational sports and intramural leagues.

 
Measure

Student participation data
 
Target

Increase interest and participation in recreational sports and intramural league activities
 
Tasks

Task
Lead Responsibility
Timeline
Develop a plan for regular meetings to discuss growth projections and resources required.

Assistant Director, Fitness, Intramurals, and Club Sports

May 1
Baseline data on student involvement in recreational sports and intramural leagues activities. Assistant Director, Fitness, Intramurals, and Club Sports May 1
 
Findings

  • Intramural and Club sports participation has been consistent.
  • Currently 2 active clubs are working to grow participation.
  • 1 Additional club coming online this academic year.
 
Anticipated Next Steps

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Goal Two: Outcome 7

Promote greater awareness of student organizations and increase student participation.

 
Measure

Registration and attendance data

 
Target

Increases in student membership and participation in student organizations.

 
Tasks

Task
Lead Responsibility
Timeline
Develop plan for regular meetings, open forums, events, campus wide and social media initiatives to promote and increase student participation.
  • Director, Student Involvement and Leadership
  • SGA President
June 2017
Baseline data on student involvement in student organizations.
  • Director, Student Involvement and Leadership
  • SGA President
May 2017
 
Findings

  • Conducted focus group interviews re: student engagement
  • Scheduled monthly SGA open forums, coordinated by the chair of the SGA student affairs committee
  • Increased utilization of the UNO Social App
  • Highlight student organizations each month on social media
 
Anticipated Next Steps

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Goal Two: Outcome 8

Promote student participation and school pride through academic, athletic, and social events on campus.

 
Measure

Attendance numbers
 
Target

Increase participation numbers in academic, athletic, and social events.

 
Tasks

Task
Lead Responsibility
Timeline
Establish baselines for attendance to athletic, academic, and social events.
  • Director, Student Involvement and Leadership
  • Athletic Director
May 2017
Establish process to capture attendance.
  • Athletic Director
  • Director, Student Involvement and Leadership
  • SGA Pres
May 2017
Establish familiarization plan for Athletic facilities.
  • Athletic Director
  • Assistant Provost for Admissions and Enrollment
  • Director, Student Involvement and Leadership
  • SGA Pres
May 2017
 
Findings

  • Implemented the President’s Cup, tracking Greek student attendance at athletic events
  • Pursued OrgSync software to track student attendance at events; not purchased due to financial constraints
  • Card swipes at most athletic events and some social events
  • Coordinated social events at the Arena, HPC, and Baseball Stadium
 
Anticipated Next Steps

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Goal Two: Outcome 9

Develop a student transportation service to transport students around campus and to city destinations.

 
Measure

Survey; use of service numbers
 
Target

Improve level of convenience as evidenced by increased use of service over time.
 
Tasks

Task
Lead Responsibility
Timeline
Conduct a student based survey to identify destination points of interest.
  • Athletic Director
  • Director, Student Involvement and Leadership
April 1
Develop and establish a route for campus transportation and provide destinations.
  • Athletic Director
  •  Associate Vice President
April 1
 
Findings

  • Conducted campus shuttle survey
 
Anticipated Next Steps

Conduct follow-up surveys and focus groups.  Track student use.
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Goal Two: Outcome 10

Increase partnerships across campus and with other educational, civic, and corporate partners that support experiential learning opportunities (e.g., internships, coop, study abroad, service learning, and civic engagement).

 
Measure

Participation data, outreach data
 
Target

Increase in student involvement rate
 
Tasks

Task
Lead Responsibility
Timeline
Baseline data on student involvement in experiential learning activities
  • Director of Service Learning
  • Director, Career Services
  • Assistant Provost for International Education
March 2017
Baseline data on experiential education partners
  • Director of Service Learning
  • Director, Career Services
  • Assistant Provost for International Education
March 2017
Increase promotion of experiential learning activities
  • Director of Service Learning
  • Director, Career Services
  • Assistant Provost for International Education
December 2017
Include data on high-impact educational practices in annual reporting
  • Associate Provost for Academic Programs
  • Director of Institutional Research/Effectiveness
June 2017
 
Findings

 
Anticipated Next Steps

 

Goal Two: Outcome 11

Create and support themed, living-learning environments within campus housing to enhance a sense of community.

 
Measure

Survey; best practices of other institutions.

 
Target

Overall resident number increases at Pontchartrain Hall and Pontchartrain place.  

 
Tasks

Task
Lead Responsibility
Timeline
Identify and establish a Housing Advisory Board
  • Director of Housing (UNO)
  • Director of Housing (CLV)
March 2017
Advisory Board to establish plan
  • Director of Housing (UNO)
  • Director of Housing (CLV)
June 2017
Survey student body and faculty to determine interest.
  • Director of Housing (UNO)
  • Director of Housing (CLV)
June 2017
 
Findings

 
Anticipated Next Steps

 

Goal Two: Outcome 12

Increase opportunities for students to develop skills and credentials for career, professional, and graduate school success.

 
Measure

Number of events offered; student participation numbers
 
Target

Increases in events offered and student participation.

 
Tasks

Task
Lead Responsibility
Timeline
Increase % of students participating in career fair during 1st and 2nd year Director of Career Services May 2017
Increase the number of students participating in job-sharing activities Director of Career Services May 2017
Talk with prospective employers about skills they are looking for in new graduates Director of Career Services May 2017
Survey employers to find out how well UNO graduates are prepared Director of Career Services May 2017
Talk with alumni about kinds of preparation they wished they had had for job after UNO Director of Career Services May 2017
 
Findings

 
Anticipated Next Steps

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Goal Two: Outcome 13

Enhance information technology infrastructure and support in both academic programs and student services that address the needs of students and their academic success.

 
Measure

Customer service survey, focus groups, instructional technology map
 
Target

Increased satisfaction with instructional technology
 
Tasks

Task
Lead Responsibility
Timeline
 Map instructional technology utilization and needs
  • Associate Provost for Academic Programs
  • Director of Institutional Research/Effectiveness
  • Chief Information Officer
April 2017
 Survey students about technology issues Director of Informational Technology  June 2017
 Survey faculty/staff about technology issues
  • Director, Center for Teaching Innovation
  • Coordinator, Extended Campus
June 2017
 
Findings

  • Student responses to questions on the Student Satisfaction Inventory addressing campus technology indicate that there is a wide disparity between importance and satisfaction on:  computer lab accessibility and adequacy (importance: 78%; satisfaction: 50%) and the provision of online access to services needed (importance: 85%; satisfaction: 61%).  These satisfaction gaps are greater than those of the UL-System at large.
  • IT’s annual customer satisfaction survey results showed the following percentage of respondents indicating “agree” to key questions:
    • Overall satisfaction with services (68%)
    • Customer service quality (65%)
    • Desktop Support—timely service (88%)
    • Desktop Support—consultant (93%)
    • Desktop Support—satisfactory problem resolution (89%)
  • Academic Affairs and Institutional Research are beginning plans for a campus climate survey that will go to students, faculty, and staff.  One element of this survey will be technology needs and satisfaction with current technology support.
 
Anticipated Next Steps

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Goal Two: Outcome 14

Fully implement information systems that meet the changing needs of UNO, including student and financial information systems.

 
Measure

Degree of implementation
 
Target

Greater satisfaction, greater efficiency
 
Tasks

Task
Lead Responsibility
Timeline
 Make a decision on the future of the PeopleSoft Financials system Chief Information Officer Spring 2018
 Keep PeopleSoft systems up to date with the latest releases Chief Information Officer ongoing
 Complete implementation of EAB SSC, APS, and Guide Chief Information Officer Spring 2018
 
Findings

 
Anticipated Next Steps

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Goal Two: Outcome 15

Enhance technology infrastructure and support for all UNO community, learning, and research activities.

 
Measure

Completeness of implementation
 
Target

Greater satisfaction with instructional technology infrastructure
 
Tasks

Task
Lead Responsibility
Timeline
 Improve the wireless access on campus Chief Information Officer Spring 2018
 Solidify our cloud presence Chief Information Officer December 2017
 Make our apps mobile friendly Chief Information Officer December 2017
 
Findings

 
Anticipated Next Steps

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