IT Helpdesk Coordinator 1

(1 Position Located in Baton Rouge)

POSITION TITLE: IT Helpdesk Coordinator 1

POSITION #: 5325

DEPARTMENT: Medicaid Technical Services Contract

CORE RESPONSIBILITIES:

  • Provide statewide installation, configuration, maintenance and support for DHH owned: Workstations, Laptops,
  • Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media.
  • Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.
  • Record service calls in web‐based tracking system and utilize system to document ticket resolutions.
  • Provide limited support for approved mobile devices which contain DHH’s proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.
  • Train and assist end users on technical issues as a form of preventative maintenance.
  • In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.
  • Travel to various sites as needed to carry out assigned duties.
  • Identify, diagnose, and assist with resolution of network issues as related to end user problems.
  • Restore data from backup systems using designated applications as needed for end user support.
  • Manage all assigned issues being handled by other internal IT units or external contractors.

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree.
  • Excellent analytical skills, effective organizational and time management skills.
  • Great attention to detail and follow up, and verbal/written communications skills.
  • Excellent problem solving/troubleshooting skills.

DESIRED QUALIFICATIONS:

    • Advanced degree.
    • Minimum 1 year of professional experience in IT field.
    • Experience with Windows based operating systems including installation, system administration and troubleshooting.

Experience with:

        • Various computer hardware, which includes: PCs, laptop & printers.
        • MFPs; routers, switches and servers.
        • RightFax; Active Directory; Exchange; SharePoint.
      • Customer service experience.
      • Professional experience with DHH information systems or programs utilized by the department
      • A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant
      • industry certifications.

SALARY: Commensurate with qualifications and experience.

APPLICATION PROCEDURE: Applicants should submit a cover letter, resume (including salary requirement), a copy of transcripts (if applicable) and 3 letters of reference to Bridget Kovacs at UNO.Jobs@LA.gov with the job title in the email subject line.  

DATE POSTED: August 8, 2014

CLOSING DATE: Position will remain open until filled. To assure full consideration, applications should be received by August 22, 2014.

All applicants will be considered for employment without regard to retirement status and without regard to an applicant’s having previously accused the UL System Board or any of its universities of unlawful discrimination. Retirement status shall not be considered in the hiring process by any University in the UL System.

 

The University of New Orleans is an Affirmative Action/Equal Employment Opportunity employer. Women, ethnic minorities, veterans and persons with disabilities are encouraged to apply.