Student Success Counselor


Academic Affairs


Under the direction of the Assistant Director of First Year Experience, Student Success Counselors work proactively to help the university meet its goals of increasing retention and graduation rates by meeting the academic and developmental needs of first-year students. This is achieved through building and nurturing on-going relationships with first-year students, monitoring students’ academic progress, and coordinating, designing and implementing activities, programs and services that promote student success.


• Monitor the academic progress of first-year students; identify students experiencing academic difficulties and at risk for failure and design appropriate interventions. Collect and analyze data regarding retention and student success. • Serve as a dedicated Success Coach, meeting with students one-on-one at least twice per month, to ensure their academic, personal and social success. • Build on-going relationships with students throughout their first year. Facilitate student success by designing and implementing proactive strategies that help students define their academic goals, manage their day-to-day progress and provide them with opportunities to stay connected with the university community. • Develop and implement new and enhanced student success and retention programs and services. • Teach 3 sections of UNIV 1001 (first year seminar) or UNIV 1003 (academic recovery course) per academic year, if needed. • Develop the required knowledge base to serve as a resource to all students entering the University of New Orleans, and actively seek out this knowledge and take advantage of opportunities to grow professionally. • Effectively identify student needs and refer students to on-campus academic, social, and professional resources. • Actively collect and use data to make decisions and improve both individual and office performance. • Serve on various institutional committees to serve as an advocate for first year student success. • Perform other duties as assigned.


Master’s degree in counseling, higher education, educational psychology or a related field. Demonstrated commitment to student success. Ability to successfully resolve student issues from request through resolution. Excellent interpersonal, oral and written communication skills. Strong customer services skills, along with the ability effectively interact with a diverse group of students, faculty, administrators and staff. Must be familiar with a variety of software packages such as Microsoft Office. Ability to function independently and as part of a team. Ability to prioritize well and focus on completion of tasks and objectives. Willing and able to work non-standard hours, as required, including some evenings and weekends.



40,900 FIRM with an anticipated start date of May 1.




Position will remain open until filled.




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Important Notice

The University of New Orleans is an Affirmative Action / Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.