Pharmacy Support – Coordinator 1


Medicaid Support Contract


(1 Position located in Baton Rouge)


• Troubleshoot incoming pharmacy calls from Medicaid recipients and providers through the use of LMMIS, MMIS, and LaPrims. • Educate callers on LA Medicaid pharmacy benefit billing and compliance policies. • Research solutions to resolving callers’ problems and clearly communicate any viable options and/or solutions to problems. • Route and transfer non‐pharmacy calls to the appropriate departments. • Track and log calls as required. • Disburse and reconcile manufacturer payments. • Provide assistance as needed to Pharmacy Program Pharmacists and Pharmacy Support Supervisor, including, but not limited to, performing mail‐outs, data entry, provider calls, information requests and policy and programmatic research. • Conduct special data analysis projects pertaining to the pharmacy program as requested. • Resolve customer and provider relations issues. • Complete Fiscal Intermediary duties such as processing financial recoveries from providers. • Other tasks as directed.


• Bachelor’s degree • Excellent analytical skills, effective organizational and time management skills. • Great attention to detail and follow up, and verbal/written communications skills.


• 1 year of professional customer service experience. • Professional experience in health care field or Medicaid program support. • Proficient in the use of Microsoft Excel and Microsoft Office. • Experience with data analysis and research. • CPT, ICD9, and ICD10 coding and HCPCS knowledge. • CHDA, HIM, RHIA, RHIT, CCA, CMA, CPA, CIA, CGAP, HFMA, or other relevant industry certifications.


Commensurate with qualifications and experience.




Position will remain open until filled. To assure full consideration, applications should be received by July 27, 2017




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The University of New Orleans is an Affirmative Action / Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.