Assistant Box Office Manager


DEPARTMENT

Lakefront Arena


POSITION SUMMARY

The Assistant Box Office Manager will assist in all aspects of Box Office Operations, focusing on administrative, guest relations, and accounting functions.


RESPONSIBILITIES

Responsibilities include, but are not limited to the following: • Ticketing operation for events- Monitor communication between all critical parties to ensure accurate completion of ticket counts, ticket requests, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event. Administer ticketing initiatives including, but not limited to, auctions, fan club sales, presales, sponsorship programs, promotional offers, and VIP packages. Positive interaction with staff, promoters, vendors, and show representatives. • Supervise, motivate and maintain staffing to be proactive members of the Box Office team. Train in technical ticketing system use, customer service requirements and phone etiquette. • Execute accurate accounting reports - Create, complete, and accomplish timely reports including reconciliation and accounting of all ticket sales for each event and daily balancing/reconciliation of all revenues collected from ticket sales/ancillary income while keeping reports competently filed and easily accessible. • Resolving customer complaints diffusing possibly volatile situations with discretion and sensitivity. • Other duties as requested, including assisting and supporting any Lakefront Arena department or job function as needed. • Assume the duties of the Box Office Manager during his/her absence. • Assist the Business Manager with various assignments when needed.


REQUIRED QUALIFICATIONS

​Bachelor's degree. Ability to communicate well both written and orally. Provide cheerful and professional attitude daily that will not diminish as a result of the commitment to working long, irregular hours, including night, weekends, and holidays as dictated by event schedules.


DESIRED QUALIFICATIONS

Aptitude to exercise considerable independent judgment, initative, and tact in handling sensitive public relations issues, meeting urgent deadlines, and making decisions while under extreme pressure. A progressive work record with a background in handling and accounting of sales revenue as well as a significant knowledge of computer applications (Microsoft Office and the Ticketmaster ticketing system).


SALARY

Commensurate with qualifications and experience.


DATE POSTED

03/20/2018


CLOSING DATE

Position will remain open until filled.


POSITION NUMBER

2602

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Important Notice

The University of New Orleans is an Affirmative Action / Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.