Technology Resource Guidelines, Recommendations and Protocol

Below are a set of guidelines and recommendations from Information Technology for the proper use of technology and computing resources at the University of New Orleans.


All faculty, staff, and students are issued one or more of the following type of accounts: LAN, E-mail, PeopleSoft, and WebSTAR.

LAN (Local Area Network) Accounts

LAN accounts are issued to faculty, staff, and students and are used to access the UNO network, and Exchange E-mail. Faculty and staff need their LAN id and password to connect to services in the UNO network Students need their LAN id and password to access other network resources and for the use of computers in all tech-fee labs.These accounts are created with a default password that must be changed to a secure password before using the associated account for the first time.

E-Mail Accounts

  • Exchange is an email client/server system that offers advanced calendaring and email features, and collaborating tools. Exchange and LAN accounts use the same user id and password.
  • Student e-mail accounts use the same initial password as their LAN accounts. All e-mail addresses default to Students are forced to change their e-mail password at first login, and they can change it by referring to the instructions below. PeopleSoft accounts are issued to faculty and staff, and other authorized users who need to access the PeopleSoft system. PeopleSoft and LAN accounts use the same user id; however, the passwords are different.


Protocol about IDs and Passwords

Memorize your IDs and password. Do not share your account information with others.

Password Guidelines

Your LAN account password expires every six months; however, IT recommends that you change all of your passwords every few months to insure their security. If you have any reason to believe that any of your accounts have been compromised, immediately change your password and contact the IT Help Desk to report the incident.

Changing your Password

If you want to change your password - which is known and not expired - you can use the SSPR (i.e., Self-Service Password Reset). Go to:


Once there, initiate the change of your password by supplying the requested information.

Safe Windows Use

Please make sure to keep your version of Windows updated at home (campus computers are automatically updated) with the latest Critical Updates and Security Updates. These are available by going to the Windows Update web page. If you have questions, please contact the IT Help Desk.


Viruses have become an everyday part of computing. It is essential that your computer be protected with the latest antivirus software. For this purpose, UNO has acquired a site license for Microsoft Forefront for on-campus and home use for faculty and staff members. For instructions about installing and using the software and for the latest updates on major viruses and protection please visit IT – Software – Microsoft System Center Endpoint Protection and Security Essentials.


SpyWare is a technology used to gather information about a person or organization without their knowledge. SpyWare programs can get in a computer as a software virus or as the result of installing a new program when you visit certain Web sites. If you notice new toolbars in Internet Explorer that you did not intentionally install, or if your browser crashes often or starts at a different home page, then you probably have SpyWare installed. Most SpyWare programs, however, work in the background without you noticing it. Users can have these programs installed in their computers to secretly gather information about their activities such as Web sites visited, data entered on the Web, personal statistics, etc. While according to their private policies, some companies that install these programs claim there will be no sensitive or personal data gathered from the system, your computer is operating as a server that is constantly sending information to a remote site; thus making use of network resources. If you suspect Spyware is installed in your system, please contact the IT Help Desk.

File Sharing Programs

Over the past several years, various file sharing programs (also called Peer-to-Peer software) such as KaZaA, LimeWire, and Morpheus have become very common on campus. These programs are designed to help people exchange music, videos, and other files over a network. Most of these programs are primarily used to trade MP3 files which can be quite large in size (from 2 to 10MB) and users do not realize that they turn their machines into servers and often expose more of their files to the world than they intend. Additionally, these programs can significantly slow your machine down as well as contribute to network congestion; thereby restricting the speed with which the campus can access web pages, check e-mail and use other Internet resources. If you feel that your network connection is slow, and your computer is running file sharing programs not intended for academic purposes, you are contributing to the problem.

The files you share from your computer must conform to copyright restrictions Downloading MP3s for which you have permissions for your own use, is not necessarily a violation of copyright laws; however, redistributing MP3s by sharing them with other users is a violation of copyright laws. Be aware that sharing of MP3 and video files over the University's network, places you and the University at risk and could violate UNO Information Technology User Protocol on the use of University computing resources.

Copyright Infringement

Distributing copyrighted material such as music, video, text, etc. without proper permissions from the owner could violate the United States Copyright Act as well as University policies. The University of New Orleans is notified by copyright holders and is required to report and cooperate with the proper state and federal authorities in the investigation of suspected cyber-crime activities.

Disk Storage Space

Personal Disk Storage Space

Faculty and staff users have a personal disk storage space available on the file server. This storage space is known by the generic term as the "I: Drive". The "I: Drive" is a private disk storage area that can only be accessed by the user/owner and system administrator. It is located on the administrative file server, which is backed up every 24 hours.

The "I: Drive" storage space is available as a storage location when saving files while working in software applications. It will appear in the locations list below the list of local drives on your PC. The contents of the "I: Drive" are also available for inspection through the use of the Windows Explorer facility.

The "I: Drive" is meant to be used for documents that are not intended for collaborative work and need the added security of the system backup. Files that need to be shared in a collaborative environment should be stored in the department's Shared Area.

Department Shared Disk Storage Space

To facilitate inter-office productivity, all UNO departments have a public directory setup on Administrative File Server, Admin-1. Documents stored in the labeled "Public" directory and non-private sub-directories are viewable campus-wide by all UNO staff and faculty. This storage space is known by the generic term as the "S: Drive".

A "Private" directory underneath the public departmental directory is also provided for intra-office information that should not be shared with outside departments. Only departmental faculty and staff have access to files stored in the departmental "Private" directory.

Departmental users are expected to exercise appropriate discretion in deciding where to store public and sensitive private files.

The "S: Drive" storage space is available as a storage location when saving files while working in software applications. It will appear in the locations list below the list of local drives and "I: Drive". The contents of the "S: Drive" are also available for inspection through the use of the Windows Explorer facility. Since "S: Drive" are located on the system file server, their contents are backed up every 24 hours.