Airfare

All UNO paid airfare must be paid with a State Liability Travel Credit Card or UNO's CBA.  A personal reimbursement for airfare is not permitted.  Airfare must be reserved through Short's Travel Management, the State’s contracted airfare booking agent.  The following link contains detailed instructions on how to book airfare using the online portal: Short's

Short’s Contact Information
Toll Free Phone Number:  (888) 846-6810
Email: state@shortstravel.com
Website:  http://www.shortstravel.com/la

Hours of Operation:  Monday - Friday 8 am - 5 pm central time. A $21 after hours fee will be charged for calls made to Short's outside their normal hours of operation.

Short’s Fee Schedule

Type

Description

Online Booking

Full Service Agent Booking

Domestic

Air ticket only

$2.00

$19.50

Group tickets:  Per person flat fee for group tickets (a group is defined as 10 or more tickets issued for the same origin and destination and for the same travel dates).

N/A

$20.00

Ticket Exchange Fee

$5.00

$5.00

Ticket Refund Fee

$5.00

$5.00

Agent Assist Fee – Examples include but are not limited to:  Modify air booking that does not require a new ticket, quotes requested through an agent but ticketed online or not ticketed at all, manual pre-trip approval process that is not able to be automated.

$10.00

$10.00

International

Air ticket only

$2.00

$35.00

Group tickets:  Per person flat fee for group tickets (a group is defined as 10 or more tickets issued for the same origin and destination and for the same travel dates).

N/A

$30

Ticket Exchange Fee

$5.00

$10.00

Ticket Refund Fee

$5.00

$10

Agent Assist Fee – Examples include but are not limited to:  Modify air booking that does not require a new ticket, quotes requested through an agent but ticketed online or not ticketed at all, manual pre-trip approval process that is not able to be automated.

$10.00

$10.00

Miscellaneous/ Other

Paper ticket-domestic or international

$15.00

$15.00

After Hours Call

$0.00

$21.00

Express paper ticket delivery fee

$30.00

$30.00

Flight Changes and Penalty / Cancellation Fees:  The University will pay a penalty fee incurred for a change in plans or cancellation of a flight only when the change or cancellation is required by the University or unavoidable. An explanation as to why the change occurred is required, along with the approval of University's President, per PPM-49.

Unused Airline Tickets:  It is the responsibility of the traveler to ensure airline credits from unused flights are used prior to the expiration date. Short’s Travel can assist in applying the credit toward a future UNO business flight.  UNO's Travel Office will contact travelers regarding an unused ticket on a monthly basis. The following link provides specific airlines' policies regarding unused airline tickets: Short's Unused Airline Policies