Employee References

Facility Services Network Printers

There are a number of printing devices available for printing work-related information. To print to one of these devices, your computer logon account must have security access, and you need to add the printer to your computer as follows:

  1. Click the Start button, then Settings, Printers and Faxes, Add Printer. The Add Printer Wizard window should appear. Click Next.
  2. Select the option “a network printer…” and click Next.
  3. Select the option “connect to this printer…”, and for the name, type in one of the following printers underlined below, not including what’s in ():
    • \\spool-01\PPS-PR-004 (HP DesignJet 800 42-inch color in HPC 1st floor CAD area)
    • \\spool-01\PPS-PR-006 (HP laserjet 1320N work order printer in HPC 202 Housekeeping)
    • \\spool-01\PPS-PR-007 (Kyocera Mita KM-4050 in HPC 1st floor CAD area)
    • \\spool-01\facsrv-pr-002 (HP laserjet 1320N work order printer in Central Plant)
    • \\spool-01\facsrv-pr-003 (HP laserjet 1200 printer in HPC 202 Housekeeping)
    • \\spool-01\facsrv-pr-004 (HP laserjet 1022N printer in BH Stockroom)
    • \\spool-01\facsrv-pr-005 (HP color laserjet CP4005 printer in HPC 207 conference room)
    • \\spool-01\facsrv-pr-006 (Kyocera Mita KM-4050 in the Central Utilities Plant)
    • \\spool-01\facsrv-pr-007 (HP color laserjet CM2320nf in HPC first floor CAD area)
    • \\spool-01\facsrv-pr-008 (HP color laserjet CM2320nf in HPC 203)
  4. Click Next.
  5. Choose to set the printer as the default printer if this is the main printer you will be using.

If you find you can't print to a device and you believe you should have access to it, contact your department's information technology specialist.

Printer Troubleshooting and Maintenance

Streaks when printing usually mean something is stuck in the printer (such as a piece of sticky-label) or the toner is running low. Check the printer for stuck objects, it there is none, remove the toner, gently shake it, and replace it. If the problem continues, try a new toner.

Streaks when scanning or copying usually mean the glass is dirty. See how to clean the glass >>

Computer Software

UNO has licenses to install software, such as Microsoft Office and Windows, on campus computers. Currently, Facility Services supports the following software:

  • Microsoft Office 2007, Microsoft Office 2010
  • Microsoft Windows XP, Vista and 7
  • Microsoft Forefront antivirus (see the IT section below)
  • TMA Systems (Facility Asset Management Software)
  • Adobe Acrobat Reader (allows viewing PDF files, no license required)
  • Adobe Acrobat Writer (a license needs to be purchased - as an alternative, Microsoft Office applications have a "Save As" PDF option

Department of Information Technology (IT)

  • IT: "Information Technology is a service organization providing support for Academic Computing, Administrative Computing, Instructional Media, Servers and Networks, User Training and Support, and Telephony."
  • "The IT Help Desk is available to all UNO faculty, staff, and students with questions and/or problems concerning any of the computer systems supported by Information Technology."
  • The IT Help Desk phone is 280-HELP (4537).
  • For log-on problems including forgotten passwords and account lockout, contact the IT Help Desk.
  • For help using your work computer, printer, software, or other computer-related issues, contact your department's information technology specialist or the IT Help Desk.

Tips for Reducing Your Exchange Mailbox Size

Your email account is associated with storage space on the UNO email server computer. This space is called a mailbox and contains all emails, notes, etc. which appear in Microsoft Outlook. Every mailbox has a limited storage space, and if you don't remove items from your mailbox, eventually you will run out of space and will begin to receive messages from the email system saying your mailbox storage space has been exceeded. The easiest way to solve this problem is to remove items that are no longer needed. Delete unneeded items from your Inbox, go through your Sent Items and delete emails from there, and continue deleting items in other folders to free up storage space, and empty your Deleted Items folder (right-click it). Large attachments within emails can be saved to your computer or I: drive so that the email can be deleted from your mailbox. If you find you can't do any more cleaning and need all items in your mailbox, you can use storage space outside the server by creating one or more "personal folders" and moving some of your email from your mailbox to personal folders.