Services for Distance Learners
The University of New Orleans is committed to its students, both on campus and online.
To ensure our online students have access to all of the student services the university
provides, contact staff in our support units are ready to assist you. Whether it is
through accessing services available over the web, through the use of our face-to-face
video conferencing software, Adobe Connect, or just over a phone call with a friendly voice, our staff is available to assist
you with your needs. The following is a list of the most common student services accessed
by distance learners, but for further assistance or any questions with student services
for distance learners, please contact Dr. Daniel Gonzalez, Associate Director of Online
For distance learners, advisors for every online degree program within the university
are available via e-mail, phone, and video conference. Advisors assist you in scheduling
classes and ensuring your degree progress. To contact your advisor and schedule an
appointment visit Getting Started.
The UNO bookstore and its services are fully online and the bookstore provides textbooks,
merchandise, technology, and apparel. Distance learners can visit at UNO Bookstore.
Career Services helps students explore career options by identifying, clarifying and
pursuing your career goals. These services, many of which can now be accessed online,
include résumé and cover letter writing and review, mock interviewing, professional
skills development, networking opportunities, on-campus recruiting events, career
fairs and the coordination of internships and experiential education opportunities.
For more information call Career Services at 504-280-6225 or visit career.uno.edu.
UNO Counseling Services staff can assist distance learning students in identifying
appropriate services to address their mental health concerns within the limits of
our knowledge of services in their area, and up to the limits of state and federal
law and within the guidelines of professional ethics. Additionally, distance learning
students can access any and all information and materials available on the UNO Counseling
Services website including information about emergency mental health resources. Due
to licensure requirements, state and federal laws and codes of ethics, Counseling
Services does not provide Internet, e-mail, or other electronically-based counseling,
therapy or referrals, and may not be able to provide referral services to students
who reside outside of Louisiana.
For more information, call Counseling Services at 504-280-6683
Financial Aid and Scholarships
The University provides financial aid (grants, loans, work-study) and scholarships
(academic and departmental) to degree-seeking students in both traditional and fully
online degree programs. There is no separate application for these awards. Whether
you are a traditional student or a distance learner, when you apply for admission
you are automatically considered for scholarships. To apply for financial aid, you
must submit the FAFSA (Free Application for Federal Student Aid) at www.fafsa.ed.gov.
For more information call 504-280-6686 or visit finaid.uno.edu.
First Year Advising
First Year Advising (FYA) is dedicated to fostering the academic growth and development
of all first year students, both on campus and online. Operating from a student centered
approach and a collaborative effort, FYA provides sound academic advising, models
best practices, mentors incoming freshmen and welcomes new students into the UNO community.
First Year Experience
First Year Experience, within the Office of Enrollment Services, strives to aid in
the transition of first year students to the University of New Orleans. For distance
learners, most, if not all, of our services and programs can be made available to
you without having to even set foot on campus.
New Student Orientation
If you are enrolled in a fully online degree program, or otherwise classified as a
Extended Campus student, the Office of New Student Orientation has an orientation
available for those who are unable to attend an on-campus orientation.
NetTutor is a free, 24/7, comprehensive online tutoring service for UNO students.
All tutors are experts in course content, and are trained to help you succeed in your
course work. During sessions, tutors will help you work through problems and give
you hints if you get stuck. Don't have time to chat with a tutor? You can leave a
question, and a tutor write to you with an answer. When you have time to review the
tutor’s response, you can view your question and ask any follow-up questions that
you may have. NetTutor will be available as a part of most Moodle course sites beginning
in the Spring 2018 semester; if you don’t see it, ask your instructor. For more information
on NetTutor, contact the Learning Resource Center at 504.280.7053.
Student Health Services
All students are eligible for free, general medical services at a comprehensive medical
clinic staffed by physicians, nurses and health educators. Services include basic
first aid, physical and gynecological exams, STD testing, birth control, treatment
of minor ailments as well as maintenance of chronic illnesses. Health insurance is
also available for a modest premium.
For more information call 504-280-6387 or visit studenthealth.uno.edu.
Student Involvement & Leadership
The Office of Student Involvement and Leadership (SIL) is committed to providing programs and opportunities through which students
may become meaningfully involved in campus life. In fact, many of their services and
programs can now be accessed online.
The Earl K. Long Library
The Earl K. Long Library has a variety of resources and services specially designed
to support distance
education faculty and students at the University of New Orleans. The library is open
seven days a week during the semester and students have remote access to library resources
and services 24/7 through the library’s webpage.The librarians at Earl K. Long Library
are available to provide personalized research assistance and to partner with teaching
faculty in providing instruction on the use of library resources.
For more information call 504-280-6355 or visit the Earl K. Long Library Extended Campus website.
The Writing Center, Math Tutor Center and other Study Centers across campus are excellent
resources for students needing help in writing, math, and a range of other subjects
like Foreign Language, Sciences, Liberal Arts and Business. For distance learners,
online tutoring for writing and instructional videotapes are also available.
For more information call 504-280-7054 or visit lrc.uno.edu.
The Office of Disability Services
The Office of Disability Services (ODS) provides qualified students with disabilities
with equal access and reasonable accommodations appropriate to their disability. For
distance learners, the university’s main learning management system is Moodle, which
complies with all major international standards in the area of accessibility. More
information on Moodle and its development can be found on the Moodle website. Distance learning students who need to request accommodations must first provide
documentation of their disability to ODS and discuss accommodation needs with a staff
For information on ODS services for distance learners call 504-280-6222 or visit ods.uno.edu.
The Office of International Students and Scholars
The Office of International Students and Scholars provides comprehensive immigration
advising, programming, and support services to all international students and faculty
and their dependents. We work with faculty and administrators to build friendship
agreements with foreign universities, and we assist international student organizations
in planning activities such as International Night and cultural events.
For more information call 504-280-6021 or visit oiss.uno.edu
The Office of Veterans Affairs
Educational assistance programs are available to military personnel and their dependents
or spouses. For information related to GI Bills and VA Vocational Rehab call 504-280-6992.
For information related to Tuition Assistance call 504-280-6504.
For information related to National Guard tuition exemptions call 504-280-6686 or
visit Office of Veteran Affairs website.
Information Technology provides key enterprise services to UNO students, faculty,
and staff. IT provides support for Academic Computing, Administrative Computing, Servers
and Networks, User Training and Support, and Telephony.