Information for Parents
The Role of Counseling Services
Counseling Services supports the overall mission of the University of New Orleans
by aiding students in their personal growth and development and by enhancing their
mental and emotional well-being. Counseling Services staff work to help students resolve
problems that interfere with personal, social and academic functioning while emphasizing
prevention, development, and adjustment.
Eligibility and Services
Counseling Services offers short-term personal (mental health) counseling and career
testing and counseling to currently-enrolled UNO students. All students seeking services
at Counseling Services are scheduled for problem assessment so a counselor can determine
the best course of action to address the student’s concerns. Referrals are provided
when a student’s treatment needs are beyond the scope of services offered by Counseling
All services provided by Counseling Services are completely confidential to the limits
provided by law and no information can be released, within or outside of the University,
without a client’s written consent. This means that Counseling Services staff cannot
reveal the identity of students who seek our services, will not confirm or deny a
student's participation in counseling, and will not provide any details about what
has been discussed in counseling without the student's written consent.
Appointments and Initial Assessment
Apart from crisis situations (e.g., suicidal concerns, serious impairments in functioning),
Counseling Services sees students by appointment. If your son or daughter is not in
crisis but you believe he/she is in need of services, encourage him/her to contact
Counseling Services (504-280-6683; 226 University Center) to schedule an intake/assessment
appointment. Please note that the student must schedule the appointment him/herself.
After assessment is completed, the student’s counselor will make treatment recommendations.
If the counselor determines that the student’s concerns can be adequately addressed
in short-term treatment, services will be offered through Counseling Services. If
the counselor determines that the student’s treatment needs are beyond the scope of
services offered by Counseling Services, the counselor will provide referrals to outside
agencies. Our primary goal at Counseling Services is to make certain students receive
the most appropriate help available. Sometimes, this necessitates a referral to other
agencies and resources.
If you believe your son or daughter is experiencing a mental health crisis (e.g.,
suicidal concerns, serious impairments in functioning), Counseling Services counselors
are available for crisis assessments during Counseling Services regular office hours
(M-F; 8:00 a.m. – 4:30 p.m.). For crisis situations occurring off-campus, outside
of regular office hours, and/or during university holidays and closures, please call
911. Additional after hours mental health emergency resources include all hospital
emergency rooms and the 24 hour ViaLink crisis counseling line which can be reached
by dialing 800-749-2673.
Differences between Counseling in a K-12 Setting and Mental Health Services at a University
The nature of services in a university counseling center such as UNO Counseling Services
is quite different from services available from staff counselors or social workers
in typical K-12 settings. Students in K-12 settings often are able to "drop-in" to
speak to a school counselor or social worker "just to talk" or possibly to de-escalate
when highly distressed. Additionally, if parents have concerns about their children
in this setting, they may contact the school counselor or social worker and ask that
they "check-in" with the student or possibly even pull the student from the classroom.
This more "informal" form of counseling provided by many K-12 schools is provided
under different parameters than those in place at a university counseling center.
Perhaps the most significant difference between counseling in a K-12 setting and in
a university setting is that most university students are adults (as defined by law)
who can consent to confidential mental health counseling. When a university student
has mental health concerns, he/she can choose to seek services at a counseling center
such as UNO Counseling Services. The codes of ethics of mental health professionals
prohibit seeking-out (or soliciting) clients. As such, Counseling Services staff will
not contact a student at the request of another party. When a student consents to
receive mental health services, it is the counselor's role to assess the student's
concerns and determine an appropriate course of treatment to address those concerns.
This is not the "informal," "drop-in" counseling described above. Students seeking
services at UNO Counseling Services are first scheduled for an assessment session
at which time the counselor will conduct a thorough assessment of the student's presenting
concerns and history. This information is used to make treatment recommendations.
The primary goal of Counseling Services' staff is to assist students with identifying
the appropriate resources and services needed to address their concerns. If the counselor
believes the student's concerns can be addressed in short-term counseling such as
is offered at UNO Counseling Services, the counselor will work with the student to
develop treatment goals and a treatment plan specifically related to the student's
concerns. If the counselor determines that the student's concerns are beyond the scope
of services offered at UNO Counseling Services, referrals will be provided. It is
also important to note that, if a student is receiving mental health services from
another mental health professional, Counseling Services staff will not duplicate services
and will refer the student to their current provider for counseling.
Psychiatric Care and Medication Management
If your son or daughter requires psychiatric services including management of psychotropic
medication, we encourage you to work with your son or daughter to secure such services
prior to starting at UNO. While Counseling Services does not have a psychiatrist (or
other individual with prescribing privileges) on staff, Counseling Services staff
can provide referral information for students desiring/needing medication or medication
management. It is recommended that students with health insurance first consult their
insurance policy’s schedule of benefits to determine level of coverage and the insurer's
preferred provider list to identify an appropriate provider.
A Word about Long-Standing Mental Health Concerns and Continuity of Care
As noted on this website, UNO Counseling Services offers short-term treatment for
mental health concerns which can reasonably be addressed in a limited number of sessions.
If your son or daughter has long-standing mental health concerns and/or desires or
needs ongoing, longer-term mental health counseling, we encourage you to work with
your son or daughter to secure such services prior to starting at UNO. Consulting
with your health insurance preferred-provider list is a good place to start. For those
without health insurance, Counseling Services staff can provide contact information
for social service and "sliding-scale" agencies in the greater New Orleans area. Additionally,
please note that for reasons related to professional ethics, if your son or daughter
is currently receiving services from another mental health professional, UNO Counseling
Services will not duplicate services.
What to Do if a Student is Reluctant to Seek Help
Remember, that the decision to seek counseling is a personal choice. Nevertheless,
you can assist a student who is ambivalent about seeking counseling in a number of
- Normalize the process of pursuing counseling.
- Assure the student that counseling services are appropriate for anyone needing assistance
in coping with and resolving emotional and/or interpersonal concerns.
- Let the student know that no problem is too big or too small for counseling.
- Inform the student that he/she can make an appointment to speak to a counselor without
making a commitment to ongoing counseling.
- Remind the student that any information shared during counseling sessions is kept
confidential within the limits of the law and will not be disclosed to anyone without
his/her written permission.
- Acknowledge, validate, and discuss the student's real fears and concerns about seeking
help. Some students may feel that counseling is an admission of weakness or failure.
Tell students that it takes considerable courage and integrity to face oneself, acknowledge
one's troubles or difficulties, and admit the desire or need for assistance.
- Suggest that the student visit the Counseling Services website as a way to become
familiar with the services offered.
Guidelines for Helpful Interactions
Discussing concerns you may have with your son or daughter can be unnerving and even
uncomfortable at times, for everyone involved. Following are some guidelines that
may assist you in that interaction:
- Talk to her/him in private.
- Explain what has aroused your concerns.
- Express your concern for her/him in a direct, straightforward manner.
- Listen carefully.
- Show understanding and empathy for what he/she is experiencing.
- Avoid criticizing and/or sounding judgmental.
- Consider Counseling Services as a resource and discuss a possible referral.
- Remember that the student has the right to accept, think over, or refuse your recommendations.
- If your son or daughter resists help and you are still concerned, it may be helpful
to consult with a member of the Counseling Services staff.
- Remind that student that communication with counselors in Counseling Services is confidential
as defined by state and federal law.