Design & Operation of High Performing Organizations for Leaders 

Design & Operation of High Performing Organizations for Leaders

Fee: $350

Date:  July 30, 31, August 1,2 (4 days)    Time:  8:30AM – 5:30PM

Location: Kirschman Hall 106 in the AT&T Center in Kirschman Hall

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Program Info:

The course is an introduction to the design and operation of high-performing, innovative, sustainable and resilient businesses, hospitals, schools and government agencies.

This non-credit certificate is a training program designed for leaders that is based on the National Baldrige Program case study, format, and training materials. This course is a 4-day training course working side-by-side with a Baldrige examiner. The participant will be working in groups, learning via the training's peer-driven, case-study-based approach, to evaluate a fictitious organization’s award application against the Baldrige Criteria. Participants will learn to evaluate organizations as Baldrige examiners do, by applying the Criteria using a systematic process.  Working in groups at tables, students actively participate in discussions with both experienced and new examiners, and they learn via these discussions and whole class report outs.

This program will be in collaboration with the Louisiana Quality Foundation (LQF).  LQF was formed in 1995 to be a nurturing organization that educates organizations in performance excellence management and administers the Louisiana Performance Excellence Award. The LQF is an independent 501(c)(3) non-profit corporation of volunteers from various sectors of business, government, education, and manufacturing and services sectors who administer the performance excellence leadership training and development program based on the national Baldrige Program Performance Excellence Framework and Criteria. The LQF manages the state performance excellence award program and conducts an annual conference featuring past top-level state and national Malcolm Baldrige National Quality Award recipients to showcase national and global best-practices and high-performance organizational designs.

LQF uses the Baldrige Performance Excellence Framework to train and develop leaders in the design of high-performing, innovative, sustainable, and resilient organizations to help improve the quality of life all Louisiana residents and performance of all organizations.

Nationally, the LQF key partner is the U.S. Department of Commerce Baldrige Performance Excellence Program formed in 1987, responsive to the purposes of Public Law 100-107, which led to the creation of a national quality award program in the United States that would help improve quality and productivity. 

The LQF is aligned with the Louisiana Economic Development, and its mission to cultivate jobs and economic opportunity for the people of Louisiana. LQF is funded by donations, fees for training, award applications and conferences.

Program Schedule:

This course will require pre-class assignment of eight hours, 32 class room contact hours and will be conducted over four 8-hour days in July and August. An additional 90 to 120 hours will be required for any participant who serves as a LQF Baldrige examiner. These examiners will assess an organization’s Baldrige criteria based application, conduct a one-day site visit and complete a business gap analysis feedback report.  This additional work will conclude no later than mid-November. 

Contact Us

For more information, contact Aundrea Kloor or (504) 280-3622.


Meet the Instructor:

Ron Schulingkamp

Ron SchulingkampRon Schulingkamp will be the instructor and he serves as an Adjunct Assistant Professor at Tulane University School of Public Health and Tropical Medicine where he developed and taught a graduate course titled Quality Management in Health Care designed to introduce medical school and graduate students to a proven framework for creating high-performing, sustainable and resilient healthcare system based on the integrated systems of the Baldrige Health Care Criteria for Performance Excellence.  He was a Visiting Assistant Professor Loyola University of New Orleans, College of Business where he taught future leaders in the MBA program strategies to create high-performing, sustainable, resilient and responsible organizations in today’s dynamic global competitive environment. Courses of instruction are leadership design, development, organizational transformation, and Lean Six Sigma.

He worked with the Veterans Health Administration (VHA) in Washington D.C. in evaluating and improving performance of several hospitals from 2002 through 2007.  Specifically, Ron served as an examiner and consultant for the Management Systems Improvement Service (MSIS) Office of the Assistant Secretary for Policy and Planning where he assisted the VHA in developing high performing hospitals. 

Ron’s focus is on creating value and has experience in engineering, business development, organizational development, and business performance improvement.  His business experiences span the fields of leadership, finance, accounting, marketing, knowledge systems, environmental systems (ISO 14001), health and safety systems (OSHA VPP), project management, process management and performance management (ISO 9001), security & emergency preparedness, lean & six sigma and the Malcolm Baldrige Criteria for Performance Excellence.

He has served as a Baldrige examiner for the former Presidential Quality Award Program, the Department of Veterans Affairs Carey and Kizer Performance Excellence Award Programs, as well as the Louisiana Quality Award.  He is a member of the Society for Organizational Learning, Project Management Institute and senior member of the American Society for Quality (ASQ) and the past chair of the New Orleans ASQ section.

Ron earned his Doctorate of Science degree from Tulane University School of Public Health and Tropical Medicine with a focus on Systems Management in the Department of Global Health Systems & Development.  He earned a Master of Quality Management and Master of Business Administration degrees from Loyola University in New Orleans and an undergraduate degree in engineering from Louisiana State University. He serves on the board of the Louisiana Quality Foundation and is a Lean Six Sigma Master Black Belt.


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Contact us for detailed information.

The University of New Orleans
MBA & Healthcare Programs

307 Kirschman Hall
2000 Lakeshore Drive
New Orleans, LA 70148
Phone: (504)280-3215